Home2 Suites by Hilton Louisville Airport/Expo Center, KY

Was great. Great location

It was very clean great location and staff was friendly

Kids running in hall ways

No

I've stayed at Home2Suites in other cities and this one was below par. The front desk staff were distracted by their phones and were disinterested in providing customary good guest experience. The lobby and dining area could use a proper cleaning - it looked dingy. The floor that we were assigned had an unclean odor (like a combination of sweaty socks and mildew) and our room had the scent of chemical cleaner masking an underlying unpleasant smell. We got used to it after a few hours but that can't be good. After the experience we had at the front desk and randomly checking out another floor that was even worse, we decided to just stay in the room. The positives were the delicious breakfast which had good variety and flavor, and the gym and pool were nice amenities. But unless this place is completely renovated, I wouldn't stay at this particular location again.

Perfect Na

Smell in hallway and room. Stained carpeting. Breakfast seating sparse. Pool needed upkeep for cleanliness of water

Great service, rooms are well kept.

It was a great stay. I requested a last check out at 12:00 pm and it was granted. Thank you so much.

Property was clean, good breakfast

Great location. Clean. Friendly staff.

Our family really enjoyed this hotel. The room was clean and spacious. The staff were friendly and accommodating. The comfortable beds and delicious breakfast was our favorite. We will be visiting here again really soon. Thank you!

Awesome

The bagels had mold after I took a couple bites off ir went over and I checked 4 more and alerted the server and she removed the entire batch so felt nauseous the rest of the day also washroom had mildew in the tub room 405

Very good

No complaints!

2nd time staying here and loved everything about it. No complaints!

alarm clock was off on the time no way to correct it

We arrived for our stay around 5pm to check in and all systems were down. I was offered to wait in the lobby but they had no timetable for when they would be back up. I didn’t think it would be a good idea for my family or 6 to wait in the lobby after being in the car for 6 hours so we drove around the city. Came back an hour later and the systems were still down so they checked us in manually but couldn’t make us room keys. Our room was dirty, with wallpaper peeling off in the bathroom and horrible water pressure from the shower. The shower also dripped the entire time. The morning breakfast was okay but very limited options and not restocked very well once items were taken. We stayed for one night only and we never ended up getting our room keys so someone always had to stay in the room if we left the room or else we had to get escorted up to the room by someone at the front desk to let us in.

THEY COULD HAVE MORE CARTS FOR YOU TO BRING YOUR STUFF IN ALSO ENCOURAGE PEOPLE TO LEAVE THEM OUT SIDE OF THEIR ROOM OR BRING THEM BACK DOWN TO THE LOBBY OTHER THEN THAT NO ISSUES?