Hilton Garden Inn Manhattan

Room need new upgrade

Great location, friendly...convenient parking (if not charged). I missed having a fresh waffle or the like at breakfast. Seemed not as robust a selection.

Didn’t use any of the amenities so I can’t comment on those. Room was clean. The desk in the room looked like it was about to collapse. Dated and needs some repairs. Parking is almost all paid. $10 a night covered or open air. Sucks but is what it is. It’s not gated so kids do hot rod around in it. Breakfast is NOT included. $17 buffet. Can’t imagine a breakfast buffet in a hotel that could justify that but I didn’t see it either. I’d stay here again. Just know what I’m getting now.

Check in was easy and the staff was very helpful. The room was pretty clean but did have places that were dirty from wear and tear. One morning we didn’t have hot water for our shower and the water kept leaking out of the shower. The location is great and we overall had a great stay.

Gym was great Had to pay to park my car

Everything was a very nice place to stay

very friendly staff, great location Could've been a little more quiet, and the main door in would hit the bathroom door if you didn't watch out for it.

When I checked in I was told that Hotels.com only reserved 1room for me I showed them my confirmation # that showed 2-rooms with 2queen beds on each room they said I have to contact Hotels.com that they cannot help me. They gave me 1room with 2queen beds and 1room with 1king size bed and charge me for the room. When I got to the room it says Welcome Mary so I went back downstairs to let them know the room belong to Mary and Mary was on the counter trying to checkin and they gave the room to her. They gave me a room but I have to move the next morning to another room very inconvenient because I have to attend a wedding Saturday, June 13th. When I checked out Monday June 15th I had to call back the Manager to credit me for the room he charged me

Location Price

No hot running water in bathroom Friday night. Bathroom sink drained so slow. Gross ...so overpriced for the week of graduation...price gouging at its best . $1028. For 2 nights

Clean room , limited food menu, great walking distance food options, very nice for the price.

Didn't have breakfast Bar closed at 10:00 pm

Close to the hotel our family was staying at Filthy rooms, bathrooms had no towels it was extremely difficult to get towels and soap refilled. Pool was out of order

This hotel was very well maintained and we were very happy with our stay there.

Plesant & Positive People! Door slamming & Loud People...

Liked the indoor environment. Outdoor patio, three of the five chasr lounges were broken.

What little interaction we had with staff was always pleasant and professional. The property is clean and the rooms spacious and nicely fitted out.

The room was very nice. The staff were friendly. They went out of their way to make sure my questions were answered. The doors were heavy and made ALOT of noise when closing. It constantly woke me up when someone left their room. Also, the shower stall design is awful. You literally have to get INTO the stall to turn on the water. Finally, the water pressure and temp constantly fluctuates, whenever someone flushes a toilet or runs their shower.

The location was good for the graduation I was attending. The rates were increased for the weekend, which was not a bonus, as it was quite high. The only staff I encountered was behind the counter. There was no eye contact, and they did not seem to enjoy their job.

Overall the place seemed clean and the staff were very friendly. My only complaints are that the water pressure in the bathroom room was low and the water took forever to get hot as well as the body wash in the shower was completely empty- didn’t realize till I was already in the shower.