Ennakhil Marrakech Hotel & SPA

Very Professional and Hospitable Staff especially Ms.Laila in the Front Desk. Wealthy breakfast options. Nothing.

not cleab

The receptionist, He was helpful. I specified in my booking 1 double bed and I got a twin bed room, I had to change the room twice, the 2nd room didn't have Wi-Fi network neither a 4G coverage, 3rd room no Wi-Fi I had to use my 4G, also the room had no towels, no welcome water, no flip flops, for a 5 stars hotel these are the basics, additionally there's hair inbl bathtub from previous occupiers, and the electrical socket is in bad position ergonomically under the drawer next to bed. I rate maximum 3 my expérience in a 5 stars hotel.

The building itself was very nice and well located near the friend I was visiting. The staff at the reception was extremely nice. The swimming pool and bar made for a very peaceful enjoyable time. The breakfast was ok but suffered two limitations: 1. the coffee was really NOT good and I had to switch to tea 2. when a group comes in, the buffet very quickly runs out of food The room was "tired" 1. the bed lamps were broken 2. the bath towels were very old and thin

I didnt stay in this property long enough to find something I did like, however based on what I seen, which was the reception and pool area its safe to say there probaly wouldnt have been much to like if anything. I managed to see the entrance, the foyer and the pool area.  I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel. As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great.  Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist.  The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in. At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water. At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way. As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel.

Cleanliness, service

Service

Lovely location and not too pricy Lack of staff resulted in having to chase things like coffee and spoons for the room. only one person serving at the bar, not enough towels for the pool beds. Amenities are very basic but the staff did try to do their best

Big space They were not happy that I booked through booking.com

Exceptional

Exceptional

Superb

The environment is relaxing and comfortable exceed my expectation nice stuff good services

Good

Everything was great,a quiet hotel away from the hustle and bustle of Marrakech if you need some good quality sleep, the room was clean with a confortable bed.

Locatoin was great and cleanliness During my stay after paying so. Much, I encountered several issues. Firstly, there was no flat iron in the room, which resulted in requesting laundry service at an extra cost. Additionally, the bathtub had two rusty, broken pieces, making filling it up impossible. I reported this the next day after noticing the problem, but housekeeping noted it, and it was never fixed throughout my stay. As a result, I had to rely solely on the shower, even though I would have preferred to soak in the bathtub. Regarding the dining experience, I found the lunch and dinner options to be overpriced and lacking variety, as the menu was nearly the same daily. There wasn't enough fruit offered, which was quite disappointing. On a positive note, breakfast was better, but I still would have liked to see a wider selection of fruit, as it was extremely minimal.

The beds and water pressure in the shower. Mostly the staff. Their attitude is unacceptable. They were disagreeable and unhelpful.

Room not thoroughly cleaned, the cups are dirty and the mirror clearly shows many fingerprints. Faraway from restaurants and other tourist sightseeing places.

The staff was kind and helpful. The room was spacious. The gym was good and well-equipped. Wi-Fi was unstable and mostly didn’t work, no Ethernet socket either. Breakfast was very basic and repetitive, with limited options. The restaurant was pricy, and the hotel taxis were overpriced. No restaurants or grocery stores nearby, so you’re stuck with the hotel’s expensive options.

Was a good stay, bar staff and life guard wa so friendly and a credit to the hotel. N/a