La Quinta Inn & Suites by Wyndham Cincinnati NE - Mason

Exceptional

Good

Superb

Exceptional

They claimed to be completely booked and couldn’t fulfill my reservation of a king bed. Gave me a full bed instead right next to laundry which kept me up all night. There was a dead bug in the shower and mold on the shower chair. Fire alarm was broken off of wall.

If i could leave ZERO stars I would. This place looks nice when you walk in and our room appeared nice. What didn't appear nice was the live bed bug that was found on the phone. Ok, I get it, it happens. We immediately packed any of our belongings that we had gotten out. I figured just snap a few pictures and head to the front desk where they would be very apologetic amd give me a full refund for our stay. Boy was i wrong. The gentleman at the desk repeatedly told me he could not do that and that I needed to call on Monday and speak to their manager "Rosie". We live 3 hours away and I simply explained that we weren't comfortable leaving without a refund or a guarantee in writing that we would get one. The man refused to even write on my receipt that we found bed bugs. I literally showed it to him and he took a picture. The only thing I could do at 10pm on a Saturday night was pack my wife and three kids back into the trusty mini van and drive 3 hours back home. I have opened up a case with Wyndom customer care and was provided a reference number and an email to attach the pictures to and send. I have done that and I plan to update this review with the resolution to that case. In any event, do NOT stay at this place. Let me say it again, do NOT stay here!

Nice location with gas, restaurants and shopping. Breakfast was good. Staff was very friendly.

Bed was very comfortable. Location.. very easy! Good eatery very close by. Easy access in n out ! Bathroom fan is very loud… In room refrigerator.. doesn’t have freezer compartment to freeze my refreezable ice pack… as I take insulin n it needs that temperature. Staff let me use one in kitchen area…. Thanks a lot.

Very good

Remote to TV wasn’t working well

Overall, not a great experience. Bathroom smelled like weed and the shower had mold around the edges. Several of the lights didn't work and the TV was broken. The breakfast was great and the staff were very polite and helpful.

Bad

The walls are thin; you can hear everything in other rooms and outside. The floor was disgusting. My feet were dirty right after getting out of the shower. The floors had definitely not been mopped in a while.

Good

It was clean the breakfast was really good and we love the hot tube

When staff was actually at the front they were helpful but it was rare. Room had so many issues. Curtain was hanging wrong making it bard to keep light out, dangerously slippery spot in the bath tub, mold spores across the bathroom ceiling, no covers on outlets leaving wires exposed. The room was so muggy even with the air on everything felt damp. Remote hardly worked and had batteries taped in. Check in clerk said the pool closed at 9 but the outside door to the pool was left open well past 11 allowing for anyone to get into the property, and random people were in there. There was no clear communication of how late the amenities were open and the outside door being left wide open felt very unsafe since no one was obviously watching the pool since people were in it after hours. Not at all worth the price given the quality, even for a “cheap” hotel. I’ve stayed at much more well kept hotels for lower prices.

The beds were very comfy and the check in process was fast The lady staring at us the whole time we were making breakfast was very creepy. It was like we were under surveillance. She was staring at us like we were in trouble for making waffles. It was weird.

The property was 2 miles from kings island. It was a perfect commute. We had to change rooms.. 1st the tv did not work, we switched rooms and the shower water in that room didnt go down as it should. We didn’t like that the floor above us at 11pm at night that kids were running up and down the halls .. no one stopped them and it just continued

No

Pleasant