Comfort Suites McAllen Airport and La Plaza Mall

Muy bonito y muy amable personal

Clean room, nice staff.

When I raised my concerns about the mold, lack of hygiene, and the condition of the property, my room key was taken away. I was told there were no other rooms available and that if I was unhappy, I didn’t have to stay. I was also promised a refund of my rate because of the conditions, but I was ultimately charged the full amount anyway. Overall, this was a very disappointing experience, and I cannot recommend staying here.

We stayed at this particular hotel because it accommodated our family. The family room they have available in the third floor is perfect for a family of 5-8. It had a private room with a queen size bed, then in the main room it has 2 queen size beds, plus a very comfortable couch, not sure if it converted into a sofa bed, but it was oversized just as big as a twin bed. The customer service was excellent. We didn't do breakfast but they did have a big variety. The coffee was definitely a plus and very delicious. The pool was very relaxing and big enough. Although the water didn't seem quite clean it we did enjoy using it. Overall, the hotel was very relaxing and we loved it. Will definitely be staying again soon.

The location and the staff The cleanliness was not the best

The area that the hotel was in it made it easy to get to food and pick up my grandson. The hotel need to be remodel and write only had four channels on the TV. When going into the room the air was not on and the room was humid and wet from not having the air on.

Good Nothing wrong

Superb

Location Not clean

Clean and good TVs are out dated and not smart tvs. Very few viewable Chanel’s and no Channel guide provided

Where it’s located We found a bed bug

The room was old and had a musty smell..when first entered the room we smelled like deodorizer spray to cover the bad smell..the shower floor was not tidy and we didn't have an outlet next to the bed to connect and charge phones..not recommended at all..

Very close to the Mall and shopping centers. The room was old and had a musty smell..when first entered the room we smelled like deodorizer spray to cover the bad smell..the shower floor was not tidy and we didn't have an outlet next to the bed to connect and charge phones..not recommended at all..

Exceptional

La habitación olía mucho a humedad

The comfort De location

Exceptional

Very good

The room was very clean. Staff was amazing! We had a broken faucet that was repaired just hours after reporting it. Maintenance man was very courteous and did a great job. Breakfast was good and well stocked.

Location & the kind people