Tru by Hilton McDonough

Great experience

The Hotel elevators are not working properly; There was only one working elevator for both the guests ;hospitality and staff. Maintenance never showed up to make the repairs. A note was placed on the door for guests not to use the elevator not working. The one working would get stuck between floors. The coffee was cold upon checking in. The hot water for hot tea was cold. There is no microwave in guests room. Only in lobby. It sits below sold food items. and is only a small 5 cubic inch. The breakfast is prepackaged items. Unusual. Fruits are kept near items being sold for profits. Everything starts at $5. All roooms are joining rooms. Unfortunately

The hotel staff were very friendly. My hotel stay was pleasant.

Very clean, nice cold rooms with comfortable beds.

Easy access to highway.

Bugs in room and bed. The staff switched my rooms but to find a tick on the sheets and many other bugs was dreadful.

Checking in was great & quick & staff was very nice. 2nd night was not so good that we had an extra guest in our room. To be on the 3td fl & the humongous roach or waterbug came from under the flooring that was lifted is not good. Please make sure no other guest experience this. But the room was decent, pretty sure i]I will visit this Tru again

At checkout time the gentleman t the desk never asked how our stay was. I've stayed at many "Hilton" hotels in the past 6 years and received better accommodations.

Everything was great. My only con was I wish there was an alternative option to the pork links for breakfast.

Great room for the evening. I didn’t get to enjoy many of the amenities as i was traveling and just needed a good nights sleep. I would recommend this hotel to anyone looking for comfort, cleanliness, safety and great staff.

I love the quality of the bedsheet and pillow.

Everything was as expected. We stayed with two dogs while traveling from FL to Michigan. All was great for a quick overnight.

Property was clean room was clean. Great customer service great location.

The room was fine. The check in process was quick and easy. I didn't sleep well because the mattress and pillows were too soft. We didnt like that there wasn't a microwave in the room. By the time we realized it, my husband and I were already in our night clothes so my husband just didnt eat his lunch leftovers.

2.) No walking distance to a restaurant 3.) Staff gave my husband bad directions and he got lost picking up a pizza

Comfortable

It was a excellent to stay also the location N/A

Worse breakfast ever had

Location to event and staff was very helpful and kind N/A

Nice hotel the kids enjoyed specially the pool table