Extended Stay America Select Suites Memphis Cordova

Do VERY SPECTACULAR MUCH VALUE RATES

Room was ok. Floors with no carpet and too slick. The room felt damp. Room was clean. No amenities like hair dryer, shampoo, conditioner. Only a bar of soap and 2 towels. Full kitchen but nothing in it. You have to bring your own kitchen supplies or buy theirs. Hallway carpet very old and dirty. Hall way smelled. I probably wouldn’t stay here again. There was a yelling match in the room next door to us the first night and next morning but very quiet the next two nights.

My son and I arrived about 11:30 pm to a very dark parking lot with the lobby being difficult to find on the side of the building. I then entered a very dark lobby and had to use my cell phone light to read the signs on the closed front lobby desk. It instructed me, if arriving after 8 pm to check in, to use the phone and dial “0” to let the staff know i was there to check in. Mind you the instructions did not say the phone was outside, I had to find that myself. When I found the phone and dialed “0” a gentleman answered and asked if I would hold while he contacted someone to come check me in? He then got back on the phone and said someone would be there within 10 minutes to check me in. I then went back to the small, dark lobby to wait. After 15 minutes of no one showing up I went back to the phone and called back and told the person on the other line that I wanted to be checked in immediately or wanted a full refund given we were extremely exhausted from the long drive. He called the staff member back and then got back on the line with me and said she would be right there. She did come then to check me in but I heard her tell another person walking through the lobby that she has been at her “other job”. The door entering our room wouldn’t open without a lot of extra force and then the sofa bed where my son intended to sleep had a mattress that was completely worn out. Please remove this hotel from your website!

The staff was friendly. That's it The facility needs a complete overhaul. Every other day I had to get a new key card for my room. Had to wait outside almost 30 minutes for someone to accommodate my reservation with a late check in. The is a restaurant/lounge that shares the general area, couldn't get any sleep Saturday night until they closed, because the music and parking lot traffic were so LOUD. Couple next door that shared a wall with us was literally fighting all night one night, again couldn't get any sleep because of that distraction. Elevator is on its last leg. This is just scratching the surface of why I will never stay there again or at any Extended Stay if this one represents all the others. I overpaid for less than stellar accommodations!

The kitchen was not fully equipped however the room was clean and spacious

I will not be staying here again nor will I recommend anyone else to. All in all

Parking was secure, cameras covering the parking area. Staff was very professional

two holes in the furniture kitchen faucet has scratches or damage

No

I showed up around 9 pm and there no one was there to check me in and there was no way of contacting the staff or hotel. The front desk was locked down as if they were closed for the night.

Nothing The worker

It was surprising so clean and they were so nice

Clean room, friendly staff, and great shopping locations

Our stay as a family of 6 was decent. The room is more than big enough to fit us all, but the walls and floors are so thin, you could hear everything that happens. Our first night, the cops were called on us within the first hour of checking in because they thought we were fighting (Mind you, I have three kids under 10 with heavy feet). The biggest issue I had is my key card almost never worked! I had to get it replaced 4 times before I just gave up and knocked on my own door and waited for someone to let me in. There is a club/restaurant next door and its music is pretty loud. If you are looking for something affordable and don’t really care about what you may see inside or outside the hotel, then definitely stay here. The staff was really nice and understanding! The rooms were clean-ish.

Based on the star level and the category, this hotel met expectations exactly. We had to leave a day early and they would not refund the day, but that is our issue not theirs. Would not refund a day when we had to leave early. It was an 8 day stay and we did not think it was unreasonable to reduce it to 7 days, but we the request was rejected. Still gave the hotel a good rating, but this is the first time that happened.

The management was helpful

fine

dirty hotel

Convenient to my appts but not totally clean in bathroom

The kitchen was fully equipped for cooking.