Holiday Inn Cleveland Northeast - Mentor by IHG

Breakfast was good

Location was great for why we were in the area. The Happy Moose nearby was a nice amenity. One set of elevators were down. The ice machine was out on the 4th floor. The key cards kept deactivating. The tv service was out Friday. Our room was disgusting. Major patch job on the ceiling was unsightly. The room had not been dusted. There were holes in the curtains. There were stains on the walls. The bedding for the pull out was not clean. The room should not have been in service. Definitely not worth $200 a night. We couldn’t be moved because the hotel was full so we had to to deal with the filth for the entire weekend.

Ease of access to soccer facilities Hotel room door stuck badly and the TV had no picture or sound. Luckily we were just there to sleep due to late arrival.

Bug infestation all over our suite.

Very nice breakfast venue

Superb

Had absolutely no complaints here .

Great

Exceptional

Great

This hotel was perfect. We were going to downtown Cleveland the next day and it had everything we needed. Very clean room, restaurant, bar, pool and plenty of parking. The drive to downtown was less than a half hour. I would definitely stay here again.

First time staying at this hotel, the room was spacious and clean and very quiet. Breakfast was excellent, definitely will stay here again.

This hotel could definitely use an update. It's pretty worn.

Very comfortable beds and super quiet

Overall the stay was good. My only complaint would be in the morning, the housekeeping staff was congregating in a doorway by the coffee, opposed to 4 feet inside the door where there was plenty of room for the morning check in. It was difficult to navigate through the group with luggage and the cart.

Good

Overall great stay

Location of this hotel is good. Breakfast was good. Staff was friendly and tried so hard to be helpful.Hunter especially went above and beyond, and was very understanding with issues we were having. Staff was friendly and helpful, but overwhelmed. That was obvious from the moment we checked in. Unsure if there's issues with in-house housekeepers or a housekeeping contractor for the hotel, but whomever is in charge of cleaning up is not doing it. Room was visibly dirty. Beds had not been changed and had visible dirt on the sheets. Mirrors and countertops looks like they had been sprayed with cleaner but not wiped thoroughly. The shower was gross with visible grimy prints and hairs. Had to change out requested bedding ourselves and use our own cleaner to wipe down surfaces in order to feel good about using the room. We were offered another room but it was even dirtier. When I have to pay a full day's pay for a night at a hotel, I actually expected to be clean. I don't blame the staff that was trying so hard to make the problem right, but they were overwhelmed with other occupants and issues with their door card machine. We weren't the only vacationers having issues.

Nice

It was a great stay!