Kaskades Hotel South Beach

Staff were really helpful and was in a good location A few issues with clear window in bathroom and no fridge however these were quickly resolved with workarounds from the the staff. The pool was also not as expected however again there was a very good alternative we were able to use in the sister hotel

Nice little boutique hotel , well placed with lovely big rooms . I stay here often and it’s a no frills hotel but very central and nice big rooms . I will stay here again for sure .

We had a several broken items in our room. I called about the vanity and the technician came and looked at it but never came back to fix it. Several of the lights didn't work and the bathroom sinks had a slow drain. There is no parking at the hotel so you have to get valet so be aware. Also there is a resort fee and no breakfast at the actual hotel building.

The staff was the sweetest and most helpful. In particular Nathan. It is worn out and aged.

I appreciated the attentiveness of the Front Desk staff, to the patience of the Housekeeping Staff. The location is so optimal on many levels - around the corner from the Convention Center, one block away from Lincoln Road, and 2 blocks away from the 17th Street entrance to the Beach. They have an underused sundeck on the roof of the property - good for those that want to sunbathe, but want to avoid the potential busy setting of the Beach. I was very happy with my stay here. However, yes, there are small changes that I'd like to see. It's the Little Things that would make this property an awesome place to stay. For example, there were some of the "frequently used items" in my room that needed to be replaced. Also, where I liked the idea of there being a code, instead of the usual Key Card, for the room, perhaps the delay in the door automatically locking needs to be... reviewed. Yes, you can lock the door manually once inside. However, for extra convenience, reduce the automatic time frame by 5 seconds, in my opinion. In closing, these are all small. minor things. I'd absolutely stay here again.

One time even into my suitcase before I knew this was an issue. Weird chords and plugs in the corners of the room. I thought I took a picture but I didn't very unsafe. Beds had a clean pillow top under the pillow top was disgusting stains. Staff extremely rude. I tried to change my reservations. But it was a holiday weekend. Everything was booked the heated toilets were nice. Showers had mildew and let me elaborate when I say the staff are rude, I mean extremely rude. Definitely not like any other Miami experience. I've ever had do not book here

Hotel is in a lovely area, was within walking distance of several good restaurants, hotels that my travel mates stayed at, and the beach. Room was the perfect size for someone who is staying alone, and had an available mini-fridge. The two biggest nitpicks I had were that one of the cabinet doors could not open, and the floor of the shower has a very small barrier outside of the door, which was not enough to keep water from spilling onto the tile floor, making it a slipping hazard if you do not place a towel at the door

The bathroom and shower were the saving grace of this property. Steam shower plus a bath was great. The images on the website of the property are much more polished than the actual property itself. The room was rough around the edges and a bit in need of some fine tuning. The “motorized” shades need to be replaced. Every time you want to open or close the shades needing the pull them SO hard and forceful to get them to work isn’t normal.

The staff was friendly and helpful The pool was under maintenance during our stay and we were not notified until our arrival at the hotel. Rooms were renovated; however showed some signs of wear. Couldn’t really utilize the patio as there were fire ants crawling all over the railing. We did have some A/C issues that took a couple of trips from maintenance to sort out.

Never say breakfast Needs bigger sign outside to find the lotions and breakfast services which I never saw

Great large rooms and very central for everything It needs modernised, couches were stained but didn’t stop our enjoyment

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Terrible staff

receptionists were very nice. The room was amazing. Unfortunately no good view but still a terrace, nice bathroom. The toilet was maybe the best thing, it opens automatically when you enter, it’s HEATED, and you have options to spray and wash if you know what I mean. After all a nice girl from the reception proposed to decorate the room for me after her shift, which was very nice of her. For the pool it’s in renovation so you have to go to the sister hotel in front of this one. No problem at all, you get towels and their pool is on the rooftop so you see the view from there which was very nice to cool down a bit. Very grateful that the tv had Netflix and everything, lots of hotels don’t. Location perfect just near the beach. It can get quite noisy with music but that’s Miami Beach baby! I asked the hotel beforehand to help decorate the room and they said no problem at all, and would also give a complimentary bottle of champagne to celebrate. Then unfortunately after a few days they replied again saying it’s not possible to help decorate the room, and that I would have to hire a specialist for this… which costs around $400-$800 depending how you want it. I was disappointed for this because it’s unprofessional to first say yes and then no. Unfortunately they didn’t give the complimentary champagne they promised, so it was kind of unprofessional for me as a hotel. I’m also a receptionist so maybe I’m more specific on that.

I stayed at this so-called 4-star hotel for three nights, and it was a huge disappointment. The room was never properly cleaned during my entire stay—not once. Housekeeping only came in to replace the towels, but didn’t bother doing any actual cleaning. The room quickly became dirty and uncomfortable, with dust, grime, and a general lack of care that you would never expect from a hotel of this rating. It honestly felt neglected and far below standard. The only positive thing I can say is that the location was convenient, but that alone doesn’t make up for the poor cleanliness and lack of basic service. I definitely wouldn’t stay here again. EVERYTHING.

Spend three nights at this hotel, the room had an old wet wood smell. Room very dated and not once did they clean my room. I requested my room to be cleaned and was told that it would be, but when I returned back it was not cleaned. Not at all what is advertised.

Close proximity to the beach, shops, and restaurants. The room had electronics that didn't work like the tv and microwave. Also the room wasn't cleaned well.

Housekeeping standards were poor. Although it is understandable that the rooms are not new, basic cleanliness and maintenance should still be upheld. Upon check-in, the room had a musty smell and appeared as though it had either been unused for some time or not properly serviced prior to arrival. This concern was reported to reception. The room was only cleaned once during my 5 night stay. The fridge did not work and the shower just leaked. Breakfast, which I had booked, was not available on-site. Instead, guests were required to walk a few blocks to a sister property. This was inconvenient and, importantly, not disclosed at the time of booking. Overall, the rooms are in need of deep cleaning, repainting, repairs, and general refreshing. I would like to note, however, that George at reception was pleasant and as helpful as he could be during my stay.

The room was nice, the see-thru steam shower, while a cool feature, was not the best option for a family of 3 with a teen daughter. We were provided with free breakfast at the sister hotel across the street due to some issues that we had with our room. While we appreciated the gesture, the waitstaff at the restaurant were not friendly at all, and the breakfast was mediocre at best. Nobody checked on us to see how our food was, and no drink refills were offered. The attitude of the waitstaff toward our table changed in a negative way once they found out we had vouchers for breakfast. Very disappointing experience