The Shoreline Suites

The hospitality gift bag and offer for my luggage to be carried up due to elevators not being down The elevators was not working

Staff and location

Close to the beach and restaurants

Location Room had a terrible odor, dirty, door didn’t close all the way, and to top it off there were bugs. Also when first gave me room there were housekeepers eating in the room with their cleaning products

Good location and helpful staff Apartment decor was a little tired

In addition, the room directly above ours was undergoing refurbishment during our stay. Construction noise started as early as 8:00 a.m. each morning, which was very disruptive. I spoke with the staff and asked whether the work would be completed that day, and I was told that it would be. However, the construction continued afterward, causing ongoing noise and inconvenience. The refurbishment work also appeared to affect the condition of our room. The toilet did not flush properly, and the ceiling air vent was leaking water and dust. I requested room service twice to address these issues, but the cleaning and maintenance provided were suboptimal and did not fully resolve the problems. The only positive aspect was that the staff allowed us to use the bathroom in another room when our toilet was not functioning properly, which we appreciated , but still disruptive as you can imagine. Overall, the condition of the room and the disruption caused by the refurbishment significantly affected our stay.

Horrible hotel. Horrible customer service by booking.com and the hotel manager I booked an ‘accessible’ room but was not notified that the shared bathroom did not have a door. The floorplan was open with no privacy. My friend and I shared a room and this was going to be a major problem. Within the first 10 minutes of arriving to the hotel, I was on the phone with booking.com’s customer service; and trying to see what my options were with the front desk. Nobody offered me any consolation. Plus, the elevator was broken. I booked an accessible room because I had recently gotten surgery and this establishment made it absolutely difficult in getting up to my room.

Honestly the whole thing is super cute. Our room exceeded expectations and was less than $200/night which was wild considering we had 2 bedrooms and a full kitchen. The location is incredible, less than 2 blocks to Miami Beach. Nothing- we're already planning another trip down!

I liked how it had a kitchenette however, it was not clean and in a very noisy area. The housekeeping was not reliable either.

Location The room was extremely dirty. On both beds the sheets were replaced but they were not clean at all. We had to book another hotel and move but this hotel simply lied about reimbursement.

This was very disappointing. No elevator for 4 of my 7 night stay. Service was dodgy. The room safe wasn’t locked down and when the handyman showed up he just screwed it into the drywall and it came out in 1 second. Property is very dated. The only reason why they aren’t getting a 1 star is that (1) the room was huge. (2) the manger did what she said she was going to do.

Very clean place. They offer a kitchen area, which was convenient. While it does not include a stove or cooktop, there is a microwave available, which is useful for warming food. The only downside is that there were no plates or dishes provided to eat from after heating up meals.

The location was nice, just a block from the beach. And there is a really good Puerto Rican restaurant on the next block up. The food was soooo good! There was black mold in the bathroom. The whole place smells like mold. The room was dirty, especially the floors. There was a bad/ heavy energy in the place. Made me feel anxious while we were inside the building. But felt immediately better after walking outside.

Room was clean, location was safe and fun especially if you are going with friends or family, the beach is close and everything is walking distance.

Kitchen is poorly equipped

I loved the convenience of the location! It gave AirBnB aesthetics which was good as far as food preparation and such. I didn’t like the pool and I say pool loosely! The Nats in the bathroom of our room was terrible I got bit up all on my legs and ankles. Could also use a paint job and dead bugs cleaned off the walls

No parking, not good service

The elevator was also broken and lugging our large suitcases up the stairwell was unpleasant, but it was repaired during our stay. The staff was friendly, the place was clean, the room was modern. I would advise them to install sound proof windows such as the ones the other hotels that we have stayed at in south beach have, as you will be awaken by traffic noise from time to time. Not being able to take a shower for 3 days definitely leaves an unpleasant feeling about the hotel and the staff that said in a friendly manner that there was nothing they could do.

Well I didn't like that they gave me n my sister n handicap room. The room had a huge bathroom with no doors.absolutly no privacy when we inquired they said it's a late check in . Then no elevators werent working so we had to carry our luggage up to the 2nd floor

Would have given 5 stars if it wasn't for the check-in fee they charged me