W Miami

The room was nice but looked tired. There were rips in the curtains and the building was undergoing construction which I was only notified of after I booked

Because you fail to say it is under construction and all facilities are closed and the restaurant charges excessive prices

Parking is extremely expensive

Exceptional

The room was clean, and the staff were quite helpful.

The rooms smelled like someone spilled alcohol on the carpet somewhere prior to my arrival. The balcony is very dirty and dusty. Amenities were closed and room service sucked.

Clean room

Nice property but is going through remodeling.

Beautiful, luxurious property

Love this area and the comfy bed.

It was a great experience.

Food needs work.

Great

Good service.

Location The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again

On the day of check‑in, I filed a report with a representati She provided an incident number, but I no longer have it. I’m asking if you can please look into it, as the issue involved a prejudiced remark made by one of your employees. The incident occurred at the hotel located at 485 Brickell, Miami, FL 33231. Since there was no ice machine available, we called the front desk to request ice. When it was delivered, I said “Thank you, we’ll probably ask for more in an hour.” The employee responded by saying “SPANISH.” This was shocking and completely inappropriate. We were attending a function and fashion show for Swim Week, and there were many guests present from all backgrounds. I cannot understand how a hotel employee would say something like that to a guest.?? I would appreciate your assistance in locating the incident report and addressing this matter.

This was my second time staying at the W Miami! Love the hotel, staff and location in Brickell! Conveniently located close to all my favorite restaurants, Cipriani and Capital Grille!

The location was convenient for our stay and close for the cruise ship. We were very unlucky as after booking in December and two weeks before our stay in end of April - the hotel that’s costs $500 a night notified they will be doing construction… we didn’t get a chance to enjoy the outdoor pool or patio and it was noisy and we were on the 5th floor. The TULUM bar was ok- the staff was amazing - but $42 for a small salad with 4 shrimp… just extremely overpriced. I have stayed at W hotels before in other states… this was my least favorite… I don’t think I would return here personally. But rooms were spacious, clean, the light in the bathroom was terrible for doing make up tho… sometime very confusing to me why designers don’t include basic understanding of what is expected of such a pricey hotel.

The property was very clean and welcoming

Kind staff and great location