Sonesta Simply Suites Cleveland Airport

This place. It’s very dirty.

The door to the air conditioner was open and clearly had been leaking as some point and the floor was wet.

This place is poorly maintained. It looks nothing like the pictures on the website. We booked our travel in February for 2 days. It reaked of weed and looked like nothing had been cleaned in both of our rooms. There was bugs,torn and stained carpet,holes in the walls. Don't stay here.

Even though we only stayed one night, I liked that there was a kitchen with a large refrigerator and a microwave.

Shower was dirty, toilet wasn’t working, no soap, trash was all over the grounds, stains all over the floor, black hairs on the pillows. Thankfully it was just one night. Also you have to take out our own garbage, or they charge you 25 dollars. It’s worth it to just book a different hotel.

The rooms are very big The hot tub in the pool was not open, and the staff made us wait an hour after checking to check in because the room was not ready

The property seemed old and dated. The floors, walls, and furniture all had stains of dirt on them. The unit had flies. The only items that were clean were the TVs and hopefully the linens and towels.

The room was clean and large . The bed was very comfortable . The a/c in first room did not work and it took until 11pm for staff to switch me to another as repairman could not come until the next morning .

Stayed here for the Post Malone concert. The swimming pool had not been opened yet this year but still advertised it was. Heated up pizza in the microwave & could not open the door. Although the layout of the room was great it still was dirty. Had to go get our towels as they were not in the room. I will stay at another place if I'm in this area again.

Nothing. It is a disaster Checking process is a night mare. There is absolutely no help . 1 clerk managing 20 customers in line. Absolute disaster. Wait time is 2 hours in line.

The bed sheets was not clean and seems not has been changed!

The staff was exceptional. The rooms are wonderful. The building itself is a little dated but they have updated the room so well worth it. I didn't use a lot of the amenities like the pools so can't really speak to that.

This location don't come with no pots or pans,you will have do extra cleaning because they don't. No pool or any where chill out . Only here until apartment becomes available but wish I went to another location like Westlake or great northern.

Overall it was good wished the pool would have been open with this hot weather but it was closed!

Parecía abandonado el hotel, el cuarto no tenía nada de utensilios de cocina.

Called front desk 3 days after returning home about the $29.63 feet on my card, she stated that it would be applied back to my card and it was not returned. I would have to question my return there in the near future.

Worst place I have ever stayed.

This property was a dump. There were random people just sitting on the ground adjacent to the property. I was checking in; I could tell the lady was about to have an attitude with me. Then some random lady who evidently worked on the property burst in demanding keys and threatening the front desk woman that she’s going to call management on her or something. There was a heated exchange and the woman checking me in slammed a clipboard down for her and tossed keys onto the counter then the other woman finally left, trying to apologize last minute for totally interrupting my check-in & acting crazy. As she was mumbling “I’m sorry,” the check-in lady was speaking to me about my room and just kept talking louder to drown other woman out. She said, “I’m sorry, that was unprofessional.” I said “…it was Something…” THE WHOLE THING WAS SO AWKWARD! The room was old, had stained carpet, and smelled like they previously tried Really hard to remove cigarette smoke smells from it…we got ONE towel for the two of us to shower, no towel to put on the floor to step on and never had we needed a towel more desperately because the shower turned the entire bathroom floor into a lake with having had no shower curtain liner! I’ll never stay here again and after a less than stellar experience at the one in Orlando, FL, I won’t ever be staying at a Sonesta Simply Suites ever again.

The room was not the one i reserved, i was told they don't have one like that with a fireplace and i said thats what i reserved, the room was dirty, smelled terrible, carpets were sticky with a blood stain by the bathroom. The toilet wouldn't flush right which i was told "it was a water saving toilet so you hold the handle down", the curtains were stained, the couch was uncomfortable and stained up. The table they had in the room was super wobbly and felt like it was going to collapse. The ceiling was covered with cob webs and dust. The stove and hood were missing knobs, no dishes but had a dishwasher, the light by the bed had no bulbs in it. The foot stool by the couch was falling apart. I dont think they even vacuumed. The only good thing was the fridge and thats it!! Dont waste you time or money to stay here..

The exterior is absolutely gorgeous and well maintained. It's the inside that is horrible. Nasty walls and carpet. It smells like they've sprayed a cheap scent to try to mask other horrible smells. Our room was even worse. Nasty urine smell as soon as we opened the door. No trash can. No linens for the fold out bed. Everything was greasy to the touch. The carpet was so grimy I wore my shoes the entire time. Cigarette burns on all the tables. No cookware or utensils at all. Hotels.com advertised breakfast included but they have not had that in years. Advertised a swimming pool but it doesn't work. Signs all over that they are remodeling but there was no actual construction work going on to indicate remodeling. Smelled so bad I gagged. Canceled our booking and got a refund. Went to the Crown Plaza down the road.