Holiday Inn Mobile-Dwtn/Hist. District by IHG

I had an absolutely horrible experience at this hotel. The rooms were incredibly dirty and had zero ventilation. There is no exhaust fan in the bathroom, which causes all the moisture to get trapped inside the room. Because of this constant dampness, the floor mats are completely sticky to walk on, the entire room smells terrible, and the floor carpet stinks. To make matters worse, their customer service and business practices are incredibly dishonest. They have a tie-up with Expedia where they advertise that breakfast is included in the rate. However, upon arrival, the hotel staff flat-out refused to honor it, claiming it wasn’t in our booking. When we reached out to Expedia to sort it out, their customer service folks were equally rude and denied the advertised inclusion as well. Neither the hotel nor Expedia cares about customer service or honoring what they promise online. Save your money and stay somewhere else where the rooms are actually clean and management doesn't try to scam you out of basic amenities.

I liked that the staff were very helpful and accomodated our requests. The room was nice, good view of the bay and the downtown and we were able to watch the july 4th fireworks which was the reason for our stay at the hotel.

Staff was very welcoming but, despite the look of the facility from outside, the facility needs renovations from inside. The smell of the room was awful, almost triggered my asthma attack.

I was so excited to stay downtown but was very underwhelmed once we got there. The front desk host didn’t seem like she wanted to be there. Both me and my husband felt like an inconvenience every time we needed to ask a question. There is an awful smell all over the lobby, especially near the elevators. Thankful that wasn’t the case in our room! Our room was comfy, the AC was amazing especially since we like to sleep cold! My only complaint about the room is my kid spilled some water on the floor when we first got there so we grabbed a bathroom towel to wipe it up and the towel was disgusting after just a few wipes. The floor obviously doesn’t get cleaned often. The beds were comfy and we slept well every night. It doesn’t get noise in the early mornings but we slept with white noise on that helped. The bathroom/shower was amazing with HOT water and great water pressure! Make sure you read through the description of the amenities throughly bc I misread and was very upset to learn that our room rate didn’t include breakfast and it would be $14 a person. We also lucked out with free parking on night one but the remainder of the nights we had to pay $12 a night to park in the parking garage across the street.

Great location in downtown! There was a funky smell all through the lobby but there was some construction going on also.

Terrible

The breakfast voucher they give is for a sit down restaurant that is basically serving you the same powdered egg crap that you would get in a cheap buffet. On Booking.com they say kids eat free, but that’s not true. If you book your 13 to, however, old kid, they’re gonna have to buy their own breakfast because the kid ticket only goes up to age 12.

Good location. Updated rooms. Good staff.

Roof leaking in ballroom bathrooms not clean the lobby and ballrooms where extremely hot they put out fans to help push air around but didn’t help much

Ok

Location. Was told we were going to get vouchers for our kids to eat free and didn’t get them. Even though the menu says that. Parking was terrible. Big hotel no parking. Hair in the tub.

Breakfast staff was great!

Had to go to the front desk to get ice none of the ice machines were working

Location; value N/a

It was really clean and stuff was friendly

Room pretty and comfortable. Staff friendly and helpful. Someone parked in 1 of the two handicapped parking spaces without a tag. My daughter is in a wheelchair and it was inconvenient. Staff said there was nothing they could do. First day was a fancy BMW and next day was brand new Tesla.

Good location Needs to be remodeled, very dingy and not sure the cleaning crew was doing a good job.

The staff at this hotel were great and very accommodating.

Great location walkable to most everything! Fun bar up on the top floor