WoodSpring Suites Moreno Valley

all good

I like this one better than Colton location and Jade is wonderful and housekeeper and maintenance guy wonderful and very helpful..Its quiet over here..

It’s ok. Meh. Handy that there’s a kitchen since they don’t offer food or breakfast. Bed is a TEMU POS, my back felt like I was a 70yr old the next day. Kinda ghetto but ok for when you’re just needing a quick place to crash

Do not expect a normal hotel experience, they have one cart to take your stuff up and down for the entire hotel, and if you’re counting on being able to have access to a coffee maker, pots pans, any kitchen equipment you would be mistaken. You better come with all kitchen items cause they are all out always. They are always sold out. And even if they aren’t sold out you wouldn’t be able to get ahold of someone, theres never anyone at the desk. And the hours are limited. Oh also booked a room for four for a week at a time they give you three towels and one roll of toilet paper. So you might save money on the hotel itself but you will spend so much on dishes, kitchens supplies, laundry to wash and dry the tiniest load is 7$ Overall if your desperate, decent place. Other than that find somewhere else. We are moving hotels cause this place is more expensive than an extended stay in Redlands that has higher ratings.

Not to happy with management have issues in my room several times and no good solutions stayed there over a month and plus it is suppose to be a non smoking room and ppl smoke all day long

For an extended stay it was disappointing to say the least bring your own everything if you stay longer than a couple of days. We stayed for a week and the bathroom came with 2 rolls of toilet paper midweek went down to ask for a couple more rolls and was told it's against their policies to issue anymore and is only replaced bi weekly when housekeeping is scheduled when I asked what are we supposed to do when we are only staying a week and the desk clerk said I needed to go purchase my own. Supposed to be a smoke free property but the place wreaked of weed trash all over the parking lot bare minimum extended stay and not worth the money won't be back to the Moreno Valley location ever again but if my first choice wasn't available I would be willing to try a different location before completely avoiding the Wood Spring as this location is not representing Choice Hotels in a positive way

My only complaint, is the TV loose its signal every week. It is very annoying, to be without a TV for 2 nights, on the weekends.

Clean room large parking

Horrible hotel never stay here ! When we arrived the restroom still had pubic hair and the bed sheets had pubic hair as well! The bed was horrible you can feel the springs through the bed. The floor was sticky !! The pillows were so thin, my husband and I had to buy sheets and pillows!! They only give you two towels and if you want more you have to switch them out, take them in the morning and they’ll wash them, then give them to you in the afternoon and when we went to pick them up they had no record that we dropped them off so we had to buy towels as well! Barely any water comes out the shower head ! And the staff are no help ! They just tell you that’s all they can do ! When checking out you have until 11am and at 10 am the cleaning ladies were asking if we were done yet, then at 10:30 they came again and asked again if we were done yet! Horrible experience we wasted so much more after already wasting on a “suite”. Unfortunately for us it was 4th of July weekend and everywhere was sold out.

Staff is always pleasant

N/A

The front desk worker Jade was extremely rude when we were requesting new towels since the ones they gave us were dirty. After I told her there is no need for the attitude and requested to speak to management she lied to her manager Luis Munoz saying I cussed at her so he banned us from the property without even speaking to us. Today as I was checking out I found a big roach in my bed. The room gives very small pillows and only 2 towels per room when I reserved the room for 4 people. They are not family welcoming as the facility allows smoking 25ft from property but people are smoking in rooms. The hallways smell like wet dog and people smoking. Front desk towed a customer car there after they failed to give her a parking pass. I would extremely suggest never booking here even if last resort they do not have any customer service skills, dirty hotel, roach infested and extremely small parking lot. Compared to other extended stays the rooms are smaller and cost more.

ok

They let me book a room online and when I came in they said no availability

Okay, overall the property on the outside was clean, the room I was assigned; not so much. I was having an a.c issue at my home, making it unsafe to stay there. I began to look for a local hotel for the night. When I arrived, no one was in the office. I called the phone in the lobby for assistance. The lady was clearly annoyed she had to assist me. When I was checked in I went to my room. Overall clean, however the overwhelming smell of SMOKE/Cigarette/Canabis welcomed me. There were no hangers, no amenities. I went to bed and immediately began itching. Clearly, the sheets were NOT clean. I wanted to ask for another room, it was midnight. Worst mistake ever! I barely slept. I had to turn on the a.c to 60 degrees to “freeze” the bugs out. Worst experience at a hotel, you can tell people lived there with their animals and smoked. NEVER AGAIN!

As a paying guest, I expected better communication and customer service. The lack of urgency and concern for a basic room amenity made my stay frustrating and uncomfortable. Customer satisfaction should be a priority, and unfortunately, that was not my experience here. I hope management takes steps to improve staff responsiveness and guest support so future guests do not have the same experience

The bed was creeky and very lumpy. Felt like the bed had bog holes or pockets of worn out parts.. the shower had absolutely no water pressure, there was no shampoo/conditioner.

This place was horrible. My check in was at 3 I arrived at 5pm and my room was not ready. Lady at the desk was extremely rude at first she offered me another room no extra charge then she changed her mind said I would have to pay the difference. I waited 30 min for my room when I arrived to my room it was dirty the room smelt like dog pee. I couldn’t get w refund because I didn’t pay the extra fee. I literally went to my car got Lysol and a rag luckily I had and wiped the floor this was the most horrible place I stayed at with hotel app I can’t believe they even offer this place on their app will never return here again. I do janitorial so lucky I had urinal screens I put it on the ac because the room smelt bad.

Didn't like the idea of no night staff at the front desk and had to wait a while for someone to check us in. Otherwise, everything else is great.

Also the shower ceiling has black mold and it was obvious someone had attempted to paint over it All things considered the only compensation offered by hotel management was a complimentary late checkout of 90 minutes! We will NEVER be going back and advise anyone to think twice before booking