SureStay by Best Western Morgan Hill

We will not be booking here again. The lady at the front desk was not welcoming at all. The room we booked had two king-sized beds. When we walked in, it looked remodeled, but as we settled in, it was very cheaply fixed and not clean at all. The sheets on one of the beds had stains, the inside of the bathroom door had dirty hand marks, and the toilet, tub, and floors need a thorough deep clean. There is no way you should shower without sandals on. The sink also looked like it hadn't been cleaned at all. Considering how much business they get and the prices they charge due to soccer tournaments and other events held across from them, they need to hire better cleaning services or improve their management.

While the room itself was clean, the bathroom was not. There were dark brown stains on the door, which I'm hoping is old paint. What was most frustrating was the incorrect communication about breakfast. I booked this hotel because they said they offered early breakfast. My kid had an early soccer tournament, so I confirmed multiple times that breakfast opened at 6:30. The person assured me breakfast would be ready, and the information paper also said 6:30. However, it was not put out until 7:00, so my child was not able to eat. The woman at the front desk did not seem to care that there was a discrepancy. I will not come back, and I have shared my experience with other soccer parents so they will do the same.

The room was not cleaned properly. There was a line of sticky something from the door to the bathroom. Tried to tell the staff, no one answers phone. When I went to office three different times, there was a note saying they were gone helping a guest. The only thing we liked was the bed was soft and surrounding area was quiet. I’d pass on this one if I’m ever in Morgan Hill again.

Passable

Exceptional

Clean and convenient Noise

Bad

Passable

Good

Very good

They allowed some people to stay there and harrass me the whole time i was there All they did was constantly talking bad to me putting me down . Its wrong doing that to any one .

Great breakfast

Comfortable

Room was clean and front desk was helpful in recommending local dining options.

Superb

Ok. Nothing particularly great or...

Ok. Nothing particularly great or awful

I really liked the bed and mirror It was very dirty it was just surface level clean but not deep cleaned well, there were stains on the bedding when we arrived and light fixture on bed was broken. It smelled heavy of Indian food and made us feel sick and the smell was very strong in our environment. Staff was also just watching everything we were doing at all times and always by our door so it was very uncomfortable.

The location of the hotel was right across the street from the sports complex for a soccer tournament. The parking was included in our hotel rate. We had a room with 2 king beds. The shower was bad. There was obvious water damage behind the mixing valve & tiles. The repair job was awful. The tub was dirty. There were scuff marks on the walls in the room. The breakfast wasn't that great. The pool was dirty and cold. There was no hot tub. The grass area looked neglected.

Great, fresh, no carpets just looks new Nothing at all