SureStay by Best Western Morgan Hill

Bueno

Good, 45min-1hr from Santa Cruz

First time staying here. Close to freeway and dining options. Nice location.

There was no shampoo or conditioner in the bottles that are in the shower.

The bathroom had hair all over the floor and in the shower, there always dried toothpaste on the faucet and sink. The bed had hair under the covers and yellow stairs on the blankets. The room had damaged walls and paint a putty from wall repairs.

Location was great. The staff was nice Our shower was scalding hot and couldn’t change the temp.

Our shower was scalding hot and couldn’t change the temp.

Location was perfect for the tournament we had across the street, parking was free and not a problem at all. Super close to taco place on the corner and down the street from fast food spots like 1 minute drive literally! Coffee was amazing! Only complaint is the dirty shower tile. That’s all

Room is clean, but the bath room has no towel rack, towels are very small and old. The staffs are nice and helpful. However, you can

Room was okay, dated, but clean and spacious enough for 2 and a toddler. The receptionist was somewhat impatient but did help us get a room that has a tub so we can wash the toddler more easily. The breakfast is dull - the dining room is tiny (4 tables) and the food variety is low. Luckily many reviews said that so we had a backup plan. The pool water seem a bit opaque so we didn't go in.

This place is practically on the freeway (noisy) and needs massive updates. We could only get very hot water, not cold, in the bathroom sink. The tub was permanently discolored. There was one single hanger in the room. We were able to get extra blankets, but had to go to the office to get them. The one saving grace was that it was directly across the street from the Mogan Hill Sports Complex where our son's tournament was.

Not much. It was in Morgan Hill, where we had a dinner engagement. But it was on a frontage road and looked like a basic motel. Cost- $380.00 !! Room- shower and bath totally exposed, no walls for privacy - breakfast was meager

We will not be booking here again. The lady at the front desk was not welcoming at all. The room we booked had two king-sized beds. When we walked in, it looked remodeled, but as we settled in, it was very cheaply fixed and not clean at all. The sheets on one of the beds had stains, the inside of the bathroom door had dirty hand marks, and the toilet, tub, and floors need a thorough deep clean. There is no way you should shower without sandals on. The sink also looked like it hadn't been cleaned at all. Considering how much business they get and the prices they charge due to soccer tournaments and other events held across from them, they need to hire better cleaning services or improve their management.

While the room itself was clean, the bathroom was not. There were dark brown stains on the door, which I'm hoping is old paint. What was most frustrating was the incorrect communication about breakfast. I booked this hotel because they said they offered early breakfast. My kid had an early soccer tournament, so I confirmed multiple times that breakfast opened at 6:30. The person assured me breakfast would be ready, and the information paper also said 6:30. However, it was not put out until 7:00, so my child was not able to eat. The woman at the front desk did not seem to care that there was a discrepancy. I will not come back, and I have shared my experience with other soccer parents so they will do the same.

The room was not cleaned properly. There was a line of sticky something from the door to the bathroom. Tried to tell the staff, no one answers phone. When I went to office three different times, there was a note saying they were gone helping a guest. The only thing we liked was the bed was soft and surrounding area was quiet. I’d pass on this one if I’m ever in Morgan Hill again.

Passable

Exceptional

Clean and convenient Noise

Bad

Passable