Four Points By Sheraton Raleigh Durham Airport

The location Being misinformed and overpriced.

Nope

Clean , quietness , location.

Superb

Quiet, being so close to the airport. No ventilation in the pool room.

New, clean, early breakfast service and a very comfortable bed in a room that was well appointed.

Good

Thankful for the airport shuttle.

Refrigerator was not cooling food/drinks alternative was to changes rooms. We declined because we had unpacked.

My review definitely wouldn't make people wanna stay here. So many things went wrong I'll just give you a few We called for an early check in the staff told us give us about an hour and a half which was fine. However after two hours we came back and had to wait another hour and a half to get checked in. While we are waiting one of the managers which I think was a food and beverage manager she was holding a staff meeting right next to us while we were waiting in the dining area. If I could have checked out at that time I would've because she was telling us how they some of the health inspections like not wearing gloves when they're cooking throwing not throwing bad food out ETC. When we got to our room our TV wasn't working had no signal. When to call the front desk on the phone and the Phone wasn't working wasn't working So I had to use my own cell phone to call the front desk. Several people that work there We're working in shorts and T shirts not very professional. This was not at all the Marriott standards that I'm used to. When we were checking out on Saturday the front desk person was sleeping in the office very disappointed

The shuttle was good, although it took longer than we were told it would. The room was clean and fresh. We hadn't eaten all day and this hotel showed that it had a restaurant, but when we got there, we found that the restaurant was closed, and the bar was closed. They had cans of beer and alcohol in a cooler, but they were $6 each, so we walked to the nearest restaurant, which was Hooters. We also booked this hotel specifically for the indoor pool. The attendant walked with us to the pool, but we were very disappointed to find that the pool was very cold (unusable) and small and there was no hot tub. The attendant said he was sorry, but that it cost too much to keep it warm enough to use. We were also surprised to find that breakfast was $12.95, so when I asked about that and he knew that we were upset, he did comp us breakfast. Only one of us got breakfast and we found that everything was lukewarm except for the waffle. It was a very subpar breakfast (not as good as the buffet breakfasts that are included at most of the hotels we have visited). I was very happy that we had not had to pay for it. Other than a decent, clean room, we were very disappointed.

Clean, very nice staff, helpful and knowledgeable

Very good

They small towels offered for drying off were small the first two days (I assume due to full hotel). The last two days larger towels were placed in my room.

Exceptional

The location was ideal. The room was not as clean as it should have been.

The room was well appointed and comfortable. I also like the fact that there is a bar and restaurant on site. There's also a large sitting area where you can talk and wait on food, and the hotel is close to everything we usually come to Raleigh to do. One of the lights in our room was inop. There was also a USB cube on the night stand that was also inop, totally unrelated issue since our phone charger worked fine when plugged in to the outlet. Other than that, our stay wasn't long enough.

Just ok

The staff were friendly and the were joking with us. This is an awesome staff. The room was beautiful and smelled good and clean.

Restaurant was not open for dinner with no prior notice to customers. Lazy apathetic staff.