Staybridge Suites Raleigh Durham Airport by IHG

It was exactly what we needed for family, so we could catch our plane to Canada the next morning.

The suite was spacious and cozy. The carpets were alittle dingy and could use some cleaning. The bath tub and sinks appeared slightly dirty and could have been cleaned alittle better.

Location Nothing!

I am writing to express my disappointment regarding the treatment I received during my departure from State Bridge Suites in Morrisville, North Carolina. I stayed at your property for approximately six months and spent well over $10,000 during my stay. Throughout that time, I maintained my room, respected the property, and treated staff with courtesy and kindness. I also regularly tipped housekeeping staff, who consistently treated me with professionalism and respect. On my final day, I was in the process of moving my belongings out of the room. Having lived there for six months, it was not possible to remove everything within a few minutes. I had been moving items throughout the day and was working as quickly as possible. A staff member approached me and repeatedly pressured me to leave immediately despite seeing that I was actively moving my belongings. He later came to my room, knocked aggressively, and continued insisting that I leave. His demeanor made me feel rushed, uncomfortable, and unwelcome. I was particularly disturbed by comments suggesting that I would be sleeping in my car, which I found unnecessary and disrespectful. What disappointed me most was that after six months of being a loyal, paying guest with no significant issues, I felt as though I was being treated as a nuisance rather than with the dignity and respect that every guest deserves. I understand that rooms must be cleaned and prepared for incoming guests. However, there is a professional and respectful way to communicate those needs. The treatment I received on my final day did not reflect the level of hospitality I expected after such a lengthy stay. I hope this matter will be reviewed so that future guests are treated with greater courtesy and professionalism. Even the housekeeper showed frustration in how this man was treating me I have never had a issue to deserve that type of treatment the manager one day debited my card extra money, I paid 2500.

Great service

The hotel had everything we needed for a 3 night stay. It was both clean and convenient. The bathroom was well designed. There was plenty of space for both of us and plenty of outlets. Breakfast had a decent variety of food, and very good yogurt with fresh fruit. Plenty of free parking. My only negative comment is that the designer was aesthetically challenged.

Great

Everything was nice and clean and the room was spacious.

We needed shuttle service

Beds were comfortable Noise from other guests

I like the staff kindness. The toilet was clogged. The bathroom door was so dirty.

Friendly staff. Nice variety at breakfast. Appreciated the free airport shuttle.

Room was nice Breakfast didn’t have a wide selection but was good.

The customer service was excellent . The rooms made me feel like I was at a resort . There maybe needed more towels in the room

I love the hotel and customer services. I would love for the hotel to serve lunch or dinner on weekends or place something out for guest that just want to stay in.

Noise was not controlled