Holiday Inn Express & Suites Mt. Pleasant by IHG

The staff was very friendly and helpful.

It was a great stay! Hidden gem.

My stay was wonderful

The only thing I did not like was the parking.

The staff was nice and our room was clean. The breakfast was just ok. The biggest complaint was that the hotel seemed full and only one of the two elevators worked. Lots of waiting for the one. There wasn’t even a sign on the non working one to let you know.

It was a great experience. We definitely would stay again.

If I stopping by in the area, definitely going again over there

The front desk clerk was very professional but more importantly he was very kind. You can tell he is compassionate about his job and cares about the publics perception. I wish I knew his name but he was the gentleman that checked us in

The staff was so warm and welcoming! We will stay at this hotel again.

Great location Thin walls so it was a bit noisy. Parking was a little hard to find a space.

Everything was wonderful and staff were super friendly and helpful

Staff was nice. Fridge and microwave in my room was broken and never got replaced or fixed. Breakfast was terrible.

Breakfast was bland.

The staff was very helpful especially during unexpected changes to our stay. Appreciate GM Jennifer Moody for her attention and care.

Bathroom was dirty. The bed was lumpy and so soft you sunk into the mattress. We had housekeeping open our room at 7:30AM on day of check out. People were running up and down the hall at all hours and our room over looked the pool and people were out there well past 11PM talking and screaming. I would’ve had better sleep in my car.

Location and price No coffee available in the room. We had to go down three floors to get coffee in the morning. The breakfast was subpar even for a two star hotel. It was obvious the owner was cutting costs where ever possible.

I liked that it was within a few miles of everything. The 2 things that we didn't like was finding a parking spot each time we returned because the parking lot was small. I think the restaurant next door overflowed into the hotels parking lot also one of the elevators wasn't working.

Check-in was fine and the room was in good condition. Check-in staff was pleasant. Our checkout was not so great. Breakfast was advertised on the weekends both online and on a sign posted in the lobby for 6 AM to 10 AM but they closed everything down at 9:30 AM. We got down there at 9:33 AM and no breakfast for us so we had to go out to get breakfast and missed being able to use the pool before we left because of it. Very disappointing.

Check in was terrible. Booked through Expedia and paid in full, upon arrival was informed Expedia provided “bad card” and we needed to pay out of pocket. Called Expedia and was given a phone number for front desk attendant to call, attended refused to call, so I called and put them on speaker front desk attendant continued to walk off during call when they were asking questions. Long story short the hotel had entered the card number incorrectly. R Patel customer service was horrendous, he needs additional training or a different career path.