Homewood Suites by Hilton Charleston - Mt Pleasant

Clean and comfortable One back door from side parking lot didn’t lock. Supposed to need a room card to get in

Room was clean, Breakfast pretty good, just didn’t like being put into handicap room.

There was a kitchen and it is very close to everything It's the second time I've been here and haven't been given the kind of room I specified. Also the room I was upgraded to had black mold in the bathroom due to poor wallpapering and regrouting.

The location to the beach

Exceptional

Wonderful stay! Quiet room, friendly staff and pet friendly!

Exceptional

Superb

Clean and the staff were incredibly helpful especially Ms Kathy. Very easy to navigate and we will definitely stay again.

Exceptional

I love the property, the staff, and the location! I have stayed two times in a room where I have requested a bath and both times the drain plug did not fit and I was unable to take a bath.

Great hotel, staff was very helpful!

Spacious rooms and great location No thing

The staff was very sweet and helpful!

Everything was just amazing. Friendly staff, clean, and peaceful.

Disappointing

Very good

Exceptional

Exceptional

Honestly, I was very disappointed. Parking is a big concern right off the bat. I understand not really much you can do about it. However, the fold out couch bedding had not been changed. The sink in the bathroom was clogged and stopped up. Also, in the bathroom above the shower had mold all over the ceiling. Room service never came until the day we were going to leave. I had to go and ask for more towels. Sadly, trash was piling up all over the place in the room. Granted I get it. You're not paying for Trump Plaza. However, you can make even a shack clean. And certainly try to do a better job at meeting people's expectations. And rather than asking people to write reviews that have stayed here. Maybe the CEOs or upper management should visit the properties more often. And I would strongly suggest coming unannounced. If I was the property manager? I would certainly come in and clean house. And I don't just mean the cleaning of the hotel. I would give people an ultimatum about how much they need a job or not? A company is only as good as the crew running it.