Hampton Inn & Suites Myrtle Beach/Oceanfront

Very good

Very good

Bad

Exceptional

Exceptional

Lazy river and room How you pay $25 a day to park in there garage when room is expensive it should be included in your stay.

Location After a day there was a musky smell in the bedroom room. The door knob was broken in the bathroom. Also the bathroom was a little small in the tub toilet area.

have stayed here for many years, and they simply never disappoint. They always have something new and continue to surprise my family and me. We always have a wonderful time, and the staff is amazing—very attentive, friendly, and always willing to help with anything we need.

Sliding doors hard to open, pool towels not stocked, empty every time I needed it, friendly staff

Exceptional

Our 7-day, 6-night stay was unfortunately very disappointing. We had been looking forward to this vacation, especially since it was our first in two years. Check-In Experience At check-in, the front-desk representative directed all greetings and questions toward my husband and appeared to assume he had made and paid for the reservation. I eventually had to ask her to speak with me aswell as I was also a guest. She did then make an effort to include both of us, but there was no acknowledgment or apology. Regardless of who makes the reservation or pays, both guests should be treated with courtesy and respect. I found the initial interaction particularly disappointing as a woman and guest. Cleanliness & Maintenance The pools appeared very dirty. Our bathroom was also in poor condition—the ventilation fan did not work, making the room extremely humid after showers. The toilet had brown spots, there were stains behind it that I had to clean before we could comfortably use it, and the ceiling was peeling. The elevators had a strong, rancid odor that was extremely unpleasant. Communication We were given a text line to use for assistance. After rating our stay a 2/5, we explained our concerns by text when we couldn’t take a phone call, but received no response. The next day, I texted requesting tissues and toilet paper and again received no response. One night, a fire alarm went off in the middle of the night, disrupting our sleep. When I

Micheal at the front desk was fantastic and helped our family out after having bad flights before getting in. Made us feel relaxed and comfortable. He knew the area very well and recommended a great restaurant right down the road. If we ever come back to myrtle beach we would definitely stay again!

Everything

Great location, right on the beach, great breakfast, great restaurant! Rooms and property are clean. Will definitely stay here again.

The property overall was great! Pools, lazy rivers, kid area, undercover shaded area pool/spa was awesome. The pool bar closing at 5pm in the summertime was a little ridiculous. The pool towels were always empty/unavailable. During the End of Summer steel drums event they ran out of food before lunch even started.

Very good

It might be a good idea to ensure that all those that enjoy the complimentary breakfast are in fact guests of the hotel.

Thanks for the excellent service.

Very good

My daughter and I had a great stay! If we are ever in Myrtle Beach again, we will definitely return to this hotel.