voco The Shelby - Myrtle Beach by IHG

It was right off the ocean The fact that they checked me out earlier than I paid for and they had to re check us in.

Very good

Fun trip nice room and bathroom Balcony very tiny

Exceptional

I loved the staff! The refreshments in the lobby were a nice touch, and I thought the option to use a bike for up to two hours was really cool. The location was definitely the best part. I requested an oceanfront, non-smoking room, and it was exactly as advertised! The breakfast was pretty good too and the breakfast staff was incredibly kind, friendly, and cheerful! I understand that keeping a beachfront hotel clean can be challenging because of the humidity, sand, and guests coming in from the beach wet and sandy. However, I do think some aspects of the cleanliness could be improved. In our room, for example, the shower floor looked stained and could use a deeper cleaning. I also found a few strands of hair in the shower, and there was still writing visible on the mirror when it fogged up, which made it seem like it hadn’t been thoroughly cleaned. Overall, though, the room was acceptable, and none of these issues were significant enough to negatively affect our trip.

location was great easy access to different things being on the 7th floor the elevator went down twice so I had to utilize the stairs along with my husband who had knee surgery so he isn't always able to go up and down so I found myself packing up stuff with the thought to be away most of the day to keep him from having to climb the stairs repeatedly

Location that’s it Elevator was down two days in a row and I was staying on the top floor 8th floor mind you not 16 flight of stairs with luggage isn’t ideal for a vacation I wouldn’t stay here if I was you seems like they didn’t want to do anything about it or help get compensation for anything very disappointed with this location I will not be back here

Bad

The location and food was amazing. Staff was helpful. We stayed two days and did not get room service, we had to ask 3 different people for new and fresh towels. Did not get clean linens.

Very clean Nothing . Everything was perfect

Location Old and moldy. The pool rim and the cushions on the patio furniture were black with mold when you turned them over . Refrigerator didn’t work but was replaced with a wine cooler for our stay. Ice machine in only one building not all

Exceptional

The stuff go above and beyond for there guests

Location and the view from my room. Did not have a microwave

Exceptional

The entire place was so welcoming from the moment Fleetwood opened the door to the lobby Totally updated and fresh. Dog friendly Michael, Matthew, Nickie and Fleetwood… Thank you

No complaints at all. This property is beautifully renovated and clean. Staff is hospitable. It is within walking distance to many bar & grill restaurants, grocery store, shopping, the boardwalk, etc.

Location and cleanliness No microwave in the room

Staff friendly the rooms were clean however , a little touch up of painting would be great. I enjoyed my stay the only downside is that for purchases you either charge to your room or card . They do not accept cash “.

I don't think you should have to wait so long on deposit back