Best Western Naperville Inn

Very pet friendly polices and room accommodations. You can walk right out your room or hall to the outside grass. We enjoyed relaxing in the Jacuzzi. The water pressure was fantastic. A good variety for the free breakfast. Good hours available too.

1. High cost for a motel and asked to pay $25 for early check in. 2. With $169 plus the $25 for early check in the room was pathetic. I gave detailed feedback when checking out. 3. Dirty room with holes in window screen. Chair was as if someone took from garbage and kept it. Stains all over. Dust all over. Not able to sit. Queen bed made lot of noise for every small movement while sleeping. AC making noise throughout the night. 4. Below average breakfast and coffee 5. Manager was not ready to adjust the early check in fee which is not mentioned upfront while booking. They say it is on website which is just an excuse. In spite of all the bad experience they did not adjust it. Overall a big regret for staying here. I do not recommend this place at all

I thought that the room was over priced

My only issue is the king size room was very small. The tub was very small and the price was very high for two days or two days stay that’s it. Everything else it was clean it smell good. They came in and changed out the towels and made up the bed when we left and none of our things were missing. We didn’t put anything in the safe, but everything was pretty much just neatly put on the desk. My only issue was that it was a very high price for a very small room.

La cama cómoda todo muy bien.

Clean room. Friendly staff. Easy access to restaurants, shopping, etc. Good breakfast choices.

Everything! Nothing!

Ideally situated for our visit to family nearby. Good choice of breakfast. Friendly helpful staff

Breakfast was adequate Rooms were not as clean as i would have wished. The bathrooms are old and fixtures not so good

I pre paid for a non smoking room. I called early in the day to let them know I would be a late check in due to a concert. We get there at 1am. They sold my room. I was forced to take a nasty smokers room. It smelled!!!! The door to the bathroom did not close. I have stayed here before in the non smoking. But never again.

My room was clean. Breakfast was great. Parking was free.

We were traveling as part of a wedding group, yet the front desk initially tried to place me on a different floor from the rest of my family, claiming there were no rooms available. After I insisted and another staff member stepped in, a room on the correct floor suddenly became available. The breakfast options for vegetarians were also extremely limited. To make matters worse, the meat and vegetarian items were repeatedly placed together on the same serving platter. When I politely asked if they could be separated to avoid cross-contact, I was told that other guests preferred them mixed together. Considering our wedding group of approximately 25 guests was staying there for four nights and all of us relied on the meatless options, this response was disappointing and dismissive. Overall, the customer service and attention to guest needs fell well below expectations. Staff would benefit from additional training in hospitality, cleanliness standards, and accommodating reasonable dietary requests. Unfortunately, I will not be staying at this location again.

Really clean great staff very, very nice place to stay

Parking safe, Staff great job, breakfast tasty

Everything was Good Right from the General Manager to the Housekeeping Maid No Vegetarian Option in Breakfast

Had to ask for room to be cleaned but staff were very helpful

Everything was excellent for a 2 night stay. Staff were very welcoming. Breakfast was perfect. For us it was the right location. Overall enjoyed our stay.

Great staff. Great value.

I had a really good experience with my 2 night stay. I checked in on a Saturday and the two ladies at the front desk were very friendly and helpful. The room was very clean. I felt comfortable. The hotel is in a great location because it's near the highway and near plenty of restaurants and stores. All of the staff were friendly.

Hot breakfast was a nice addition. Quality of food could be better. Very convenient location with restaurants walking distance.