Fairfield Inn & Suites by Marriott Chicago Naperville

Should put TAP on the washing and drying machines also should sell meals for people who don’t want to go out late or just can’t. Sometimes food places around close late at night.

This Fairfield has definitely aged... room door doesn't open smoothly, shower curtain rod is about to come-off it's wall mount, carpets are worn... But they managed to keep the place clean.

Room was comfortable. Check in desk person was pleasant and helpful. The breakfast was good.

This is a very dated and run down Marriott. I was surprised that this facility was under the Marriott banner. The pool was dirty. It had paint chipping along the edge. Hair balls along the floor and a pvc pipe dripping water into the pool. The bathroom was poorly cleaned. It had garbage from previous use plus hair in the shower. The conditioner was also empty. We booked the room for 3 people and were only given 2 towels.

NA

We had also specifically booked and paid extra for a suite. However, we were later informed that the room qualified as a suite simply because it included a sofa. This was disappointing, as the photos on the booking website clearly showed a suite with a separate living area, which was not what we received. To their credit, the hotel staff was courteous and promptly moved us to a different room. However, the manager was not accommodating and did not offer any adjustment or compensation despite the inconvenience of having to spend our first night in an unusable room. Overall, while the front desk staff did their best to help, the handling of the situation by management left us disappointed.

Ok

Everything was good.

I like the breakfast options.

Room didn’t look like it had been vacuumed stuff on floor. Was told 24 hr coffee, none at 5am was told coffee in 20 minutes, 45 minutes later still no coffee. Mildew around pool, property just dirty.

Ok at best. Had to wait at desk 15 minutes before someone graced us with their presence. Hotel needs better cleaning and updates IMO. Not worth the cost.

When we first arrived, our room wasn’t even ready. I was asked to come back. We came back after having lunch and it still wasn’t cleaned. I had to wait again with my elderly parents in the car. We booked a suite, and when we got to the room, it wasn’t as pictured. The breakfast selection was bare minimum and not great. There wasn’t any where to sit because it was so crowded. I would not stay here again.

Hotel is dingy & desperately needs updating — room was dark with yellow stains on the ceiling — no room service while I was there — the tv in the bedroom did not work — I reported this but nothing was done.

I was given a room opposite to the gym, and next to the laundry room. It was so noisy that I did not sleep well. The breakfast was less than the Fairfield grade. The hotel does NOT live up to the Fairfield name. Beware and stay away.

What has been even more disappointing is the way management has handled the situation afterward. We have been trying to obtain a refund for our stay, but have been met with delays, poor communication, and what appear to be repeated excuses. Management continues to claim they have not received emails from Expedia, despite ample time to resolve the matter. At this point, it feels like they are simply avoiding responsibility rather than addressing a legitimate customer concern. Finding a bedbug in a hotel room is a serious issue, but the lack of professionalism, accountability, and urgency shown by management has made the situation far worse. Guests should not have to fight for basic customer service after experiencing such a significant problem. I strongly recommend that travelers consider other accommodations. Based on our experience, this property has failed both in maintaining acceptable room conditions and in providing honest, responsive customer service when issues arise.

Had to wait for sausage to be brought out. No pastries

Check in and out was quick Overpriced and underdelivered. They required signing up for their rewards program to access wifi that doesnt even work. For the size of the hotel, breakfast was way too small of a space and way too few of options (at this price). Rooms have curtains that do not close completely so expect sunlight. There's also no microwave in rooms. When using the TV, the remotes do not have back arrows so navigating any apps they had available wasn't feasible at all, so all that's left are about 20 channels.

Unfortunately someone tried to get into our room at 1 am. That was not a good experience. The person then was outside our room without a shirt on. We had to call the front desk. Needless to say it was a scary moment for the family. It made me wonder the safety of the hotel. If that didn’t happen our stay would have been fine.

Before arriving, I called to request a late check-in, and the staff were very accommodating. The employees who checked us in were friendly, patient, and welcoming, and every front desk employee we interacted with throughout our stay was kind and helpful. One of the highlights was the complimentary breakfast. Food was consistently replenished, and there was enough variety that we weren't eating the same thing every morning. The hotel also offered complimentary coffee and water in the lobby, a guest microwave, a gym, pool, small market, and ice machines on every floor. The biggest drawback was housekeeping. Our room wasn't cleaned for the first several days, and we eventually had to request service. The front desk explained that our room somehow wasn't on the cleaning schedule. Housekeeping also seemed rushed at times, but when we raised concerns, the front desk addressed them immediately and the housekeeper who ultimately helped us was very kind and thorough. Other minor issues included a refrigerator that repeatedly shut off, requiring us to monitor it to keep food cold, and rooms that felt smaller than expected. Our curtain had a small tear, but it didn't affect our stay. Toward the end of our visit, hallway wallpaper renovations outside our room were somewhat disruptive. A little advance notice would have been appreciated. Overall, this hotel provided fair value for the price.

Good value. Stayed 3 nights. Only issue was they didn’t have any milk Saturday morning for breakfast buffet.