Embassy Suites by Hilton Chicago Naperville

Staff was attentative, the social hours & cook to order breakfast was awesome.

Breakfast was great

Good location, good staff

Everything was great, not one complaint...

Breakfast had a ton of options including an omelet bar. The roo.s were spacious and clean.

Exceptional

😊

The room was very clean as well as the lobby. Very friendly staff

Staff was great and everything by else was good. No complaints!

Exceptional

Property location is good. Banquet hall is good but outside benquest is small for social hours before event / reception.

They had clean rooms

Carrie Rodbard is one of the biggest reasons I like coming back because she is such a great bartender and a very pleasant person to speak to. The chef that runs the kitchen works very hard to make sure everyone is happy and I really enjoy breakfast. Cleaning staff does a great job and I certainly enjoy the convenience of having a washer and dryer available at a fair price. Yes, I would definitely return to this hotel. Having restaurants right by that you can walk to in five minutes if you want to leave the hotel for dinner is a nice bonus.

Exceptional

Nothing Everything

We didn’t get the room that we paid for and it was very inconvenient for a day.

The hot water took about 5 min to turn hot every time I used the shower. My room was at the end of the hall which I didn’t mind. The fan in the hvac unit was extremely loud every time it kicked on.

This is just an okay hotel. For the price very just okay. I stayed 4 nights and they only gave me 2 bottles of water for the entire stay. When I told them they let me know only 2 bottles free per stay. So if you stay 1 night 2 bottles 4 nights 2 bottles. I run and go through way more than that. When I stay at the Marriott they give me more every time I ask. It took 4 minutes to get hot water in the shower. The morning clerk was great though, I think his name was Rob. When my tv wouldn't work the maintenance guy was really great too got it fixed and was very pleasant.

Furniture was worn badly

Great hot food area and amazing cooks - although it takes awhile for each made to order omelette & eggs, how the cooks worked the griddle was mesmerizing! The sweet rolls and breads were stale, but the fruit was very fresh. The front desk staff were absolutely wonderful and I would highly recommend this hotel.