TownePlace Suites by Marriott New Hartford

Much better than I was expecting. Hotel was nice, clean and well appointed rooms. Breakfast was a surprise, good food and decent variety. Overall, this one was a winner.

Comfortable. Cute rooms Some of the carpet is starting to come up . Could have been a little cheaper.

Wonderful room and location. The breakfast was very nice and had a lot of variety.

Very quiet, could not hear noise from other rooms. Good location, near shops and restaurants.

Second time staying here. It was busy which made breakfast crowded but there was always plenty of everything! Always clean, friendly, convenient.

It was fine. Perfect for what I needed for a week

The property was in a great location and easy access.

Great hotel

The room was clean, breakfast was great. I would stay there again.

The staff and the room was Good No blow dryer in the room and the doors slam so a little noisy

The 2 bedroom suite was perfect We didn’t use the kitchen but we were very impressed that it was a full kitchen with an oven and 4 burner stove! The toilet and tub room was awkward Pocket door would solve that issue

Staff were great, rooms were clean

Courteous staff, but usually not at the desk. Fortunately, Dia was there when we arrived or I wouldn’t know if we were in the right building.

The room was fine Not very tidy, no towels for the pool ,wrappers on the floor and hallways

Nothing I had my reservations since March 2025. Came from Idaho. Got to the hotel at 1:30 hoping for an early check in. The one person working at the desk was in the phone and quickly told me they were completely booked and cant check in until 3:00. We waited to tell her that we had reservations. She said they overbooked and wee were on the list to move to another hotel in Rome. We chose that hotel because of the location for our event. Now we are 20 minutes farther from our event. Horrible! The worst part is that we NEVER received a phone call , email nothing to tell us before we drive there that the reservation we made in March was no good. Horrible customer service The poor lady at the desk was left to do the dirty job of telling people. Way to treat your customers and employees. Worst experience ever!!!

The size of rooms. Clean and up to date. No spa

Overall this is a great option for a comfortable, safe hotel in the area. Some of the rooms are starting to show wear so a more regular review would be helpful (paint, appliances, etc). The power went out while I was there (snow storm so not the fault of the hotel) but I was surprised that there were no emergency lights in the room and apparently no back up generator. Generators are a necessity in that part of the country so an investment in that equipment would be important. Since I was in an ADA compliant room it is crucial to have emergency lights for those with mobility issues. The staff was friendly and I would stay here again. Just a little more attention to details, especially in winter, would be wise for this location.

Room 409 - trap under bathroom sink was leaking. Manager brought towels, said she would have maintenance come to look at it. We went out at approx 1030am, returned at 330pm. Still leaking. Front desk said maintenance man out with flu will be back tomorrow-sorry. I HAD to ask for a room change. Seems to be a lack of concern for customer comfort. Very poorly run hotel.

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Excellent