The Troubadour Hotel New Orleans

Beautiful and full of personality. Great value.

Clean room

No valet parking or No source of parking for customers…. No breakfast None of the bars and lounges were open for visitors…. No ice machines… overall a horrible stay

Amazing!

It was quiet. Had a view of part of the city. Beds were comfortable.

No amenities mentioned ate available NONE, terrible staff.

Nice location that's within easy walking distance from the French Quarter, but far enough away to avoid some of the commotion.

We booked this hotel because it was conveniently located to our event locations and it also had a rooftop lounge. About a week prior we found out that all of the amenities are out of service including the rooftop lounge! One young female, who worked at the front desk was extremely rude. When you asked her for towels, it was like the end of the world and we were told with an attitude that towels won’t be delivered off the truck until 4:30 AM. On the other hand, there was a gentleman who worked at the front desk, who was extremely helpful. He even ran and opened up the doors for us. I did bring it to his attention that he was the nicest staff member we encountered since we’ve been. Overall hotel was nice and I enjoyed the room set up for the king bed. The walls were thin, so I heard a lot of door slamming, and couples arguing!

The staff was superb. We arrived and the front desk was having issues with our reservations and they were kind and so professional. Melani Erazo and Allen English is the best and their customer service is A1. Now the actual hotel room well that’s another story. Most of the sockets in the room did not work and the front desk had to provide use with an extension cords for all devices. The tv nor the phone worked and I informed the staff that that is a safety issue. I forgot to mention that there was no WIFI, rooftop bar or area, pool nor a restaurant on site. The room was cleaned every day but the sink was a slow drain and the toilet backed up on us twice.

No breakfast, No food option with in the building were operating. Close to burbon street

The Holiday Inn is a block away

bad experience

This is a scam! They advertised roof top bar, amenities that looked great in pictures. Arrived to check in to find no food services, no WiFi, missing buttons in the elevators, room had no deadbolt lock or intrusion lock. Spoke to the 1 and only staff I saw at front desk who was texting manager for refund. Manager stated he had to charge 1 night since we were checking in after 6pm, so we had to stay the one night and that he would refund the full 3 days that we would not be staying. This never happed. Also you can not reach anyone by phone or email! They also could not print me anything on check out and stated they would email . However once they sent one email they never responded to any of my messages. In dispute now for my refund!

The Troubadour hotel was a great stay for our weekend getaway to New Orleans. The hotel was close enough to the French Quarter, without being in the middle of the chaos. The gym was more than adequate and although we didn't use the pool, we saw a few people enjoying it. The hotel seems to have been upgraded recently and is very modern. The only downside is the closure of the food and beverage outlets. We'll have to come back and get it out once it's re-opened. I would recommend this hotel.

TV didn’t work, toilet would run, broken cold water faucet, shower water would fluctuate and make noise…service was less than mediocre.

I love staying there! The staff is nice & friendly! I never have any bad experiences! Highly recommend. Especially for solo travelers.

Not great

Bad

The staff were great. The room was not so great. The fridge did not work. The sliding door for the bathroom was barely working. The power outlets didn’t work by the bed at all. Nor the wireless charging stand. The cable was glitching the whole time. The hotel is nice looking on the outside but the rooms are very mid. The view was nice a very good location to everything in the downtown area. But the man at the front desk was a good help and very nice about everything.

Friday night was ok. Bed was comfortable; quiet on floor/hallway. Got good sleep. Saturday, bad day all around. We left for day, got back to room, Basic housekeeping not done. I was informed at Lobby Desk we had to verbally request it at Check-in so they could write our name down on a scrap paper for Housekeeping. We had never been informed of this at check in. Front Desk Drama Queen with deep sighs and slamming pen on desk: We hadn’t requested it, so therefore our fault. Other guests pointed out elevator that gets stuck on 4th floor so we wouldn’t get trapped like they had. Saturday, bus load of college kids arrived. Sat night, parties in 3 rooms next to us, doors slamming, shouting in the corridors at 2am. There wasn’t a phone in the room to call Front Desk re: noise. I had to look up their number on line to call Front Desk from my cell phone. Luckily I was able to find a local number. I attempted multiple times to talk to Hotel Mgr on Sun about problems and each time Drama Queen told me Mgr was “still at church” (for 5 hrs). I left my number for Mgr to call me; still ghosted by Mgr