Omni Berkshire Place

Great staff - loved the...

Great front desk and bell staff and excellent location

We enjoyed our stay at the Omni. It is a perfect location and the staff was wonderful. The only critique I have is that the room felt a bit damp. We were on the 19th floor, so maybe it was because of that, but the carpet and sheets felt damp when we arrived. It was fine in the morning though.

Well located and easy to move around The room wasn't cleaned properly.

Great location and reasonable price Rooms look and feel tired

Close to so much. Nice room and facilities. N/A

Awesome stay, awesome people. Awesome everything. Will be my new NYC stay anytime I am in the city.

Great location and wonderful staff!

Hotel was clean and the staff were super helpful.

We were celebrating my granddaughter’s 10th birthday. We were able to go to our room early, were upgraded, and in the afternoon a gentleman, Jamal, appeared with a fabulous birthday cake and delicious cookies and juice. Everyone was very attentive. The accommodations were lovely and very, very comfortable. No one could’ve been nicer. It is a bit of an old lady and could probably due with a little perking up here and there. My Granddaughter did especially think the lobby was attractive.

Over all I would stay there again

Close to a lot

Location We chose Omni Berkshire Place specifically for its Omni Kids program, hoping to make our 3-year-old daughter’s stay extra special—just like her friend had experienced. Unfortunately, the overall arrival experience left us quite disappointed and exhausted after a long day of travel. Nothing was provided proactively. I had to ask at the front desk just to receive a basic coloring set, and we never got the kids' tote bag in the end. I also had to call Guest Services to request our complimentary member morning drinks and the evening milk and cookies. To be fair, the staff members were very polite and attentive. They sincerely tried to help search for any remaining kids' totes, and their service attitude was wonderful. However, having to personally track down every expected amenity made us feel unnecessarily tired. The hotel’s location is excellent and the team is kind, but it lacked the extra touches that make the Omni experience unique. My daughter was quite disappointed, and as a parent who carefully planned this trip around those details, it was a bit heart-wrenching

Super well located and comfortable

Location, Historical building, nice view from the common terrace, friendly and professional staff

Noisy nights, no minibar, no body lotion at the bathroom

Staff is wonderful. Having stayed at the Omni many times over the last 26 years, I am happy to see them emerge post covid as the wame qulaity property they have always been.

Nice!

The property was in a good location and very comfortable to stay in.

Not bad for New York Overpriced