Lotte New York Palace
455 Madison Ave, New York, NY, 10022, US
About Lotte New York Palace
With free transfers to Wall Street and Broadway theaters available twice a day, the Lotte New York Palace is located across the street from St. Patrick’s Cathedral. All rooms at this Midtown-Manhattan hotel come with a marble bathroom and some rooms offer a view of the Cathedral. A mini-bar and a desk are also included in the rooms. The property boats a 7000-square-feet fitness center and spa. The Villard is open for breakfast and weekend brunches. Lotte New York also has an onsite bakery, two lounges and in-room dining options. Rockefeller Center is 1056 feet from the property and Central Park is less than 0.6 mi away.
Amenities
- Wi-Fi
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Hotel policies
- Pets
- Allowed, $250 non-refundable cleaning fee at check-in
- Wi-Fi
- Paid
- Breakfast
- Available for a fee
- Minimum check-in age
- 18
- Resort or destination fee
- $30 plus taxes nightly (Historic Preservation Fee)
- Desk in room
- Yes
Summarized with AI from the hotel's website and our supplier data, checked October 2026. Policies change and this may contain mistakes, so confirm with the hotel before you go.
Reviews
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The hotel's concierge chatbot Charlotte is a complete disaster. It approaches guests via SMS (very aggressive), leaving the impression this is a real person. I had a very bad experience trying to agree a late checkout with what I thought was a real person via SMS. I then fortunately was able to speak to a member of staff at the reception who clarified the confusion/misunderstanding. I was still charged USD 250 at checkout for something I never agreed to. Again, real humans at the reception removed the charge from my bill. My strong recommendation to Lotte - do not use AI in this kind of way!
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Hotel was perfect! What an incredible man George is… was a pleasure staying here!
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Excellent place and staff and room. Breakfast in great salon was super. Need reservation. Price - expensive but good!
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Everything
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Staff was extremely friendly and helpful. Nana, in particular, helped our hesitant 9 year old granddaughter feel like a “princess”
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WILL LIKE TO COME BACK...
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Amazing value
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It was perfect and stay there
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Location was excellent, hotel was good enough 2 o'clock in the morning 3 times room change, due to poor room arrangement at the check-in (reception)
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Lovely!!
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The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience.
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Great location with helpful staff. Would stay here again.
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Exceptional
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Hotel was in bad condition. Carpets are old and sticky. Bathroom needs to be remodeled.if you are used to 5 star hotels this is not that.
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A wonderful property. Exceptional staff, welcoming, helpful, enthusiastic. Shout out to Michael at the front desk, great reception and guidance on our stay and trip!
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Ecer
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The location is great and the staff were helpful. The bed was comfortable and there were some cool historical aspects. There was a nice outdoor patio but we did not get a chance to use it. It was not worth the price. The lampshade was broken and the makeup mirror did not work. the view was of a metal wall and it just looked dated. I had told the concierge it was our anniversary weekend and they never acknowledged that.
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Excelente, pueden seleccionar este hotel
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Terrible standards for what used to be nice hotel before Lotte. Now it’s just a motel with a lobby and a view at $750 a night or whatever!
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Lovely Hotel with spacious rooms and good amenities.
Frequently asked questions about Lotte New York Palace
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What's nearby
- Nasdaq 0.6 mi
- Empire State Building 0.9 mi
- Javits Center 1.4 mi
- Interlingua 1.4 mi
- Metropolitan Museum of Art 1.6 mi
- Central Park 1.8 mi
- Columbia University 3.5 mi
