Waldorf Astoria New York

Very friendly, solicitous staff. Beautiful place.

Slow service in Peacock Terrace

Hotel fantastico per eleganza, servizi, pulizia e classe .

It is a perfect and excellent hotel. It is incredibly clean, staffs are very friendly, and the location is great.

The room was lovely and it was a definite 5 star experience. Staff was friendly, professional and helpful.

excellent

Excellent location in Midtown Manhattan with easy access to attractions, shopping, and dining. The hotel was clean, comfortable, and well maintained. The staff were professional, friendly, and attentive throughout my stay. The facilities were of a high standard and contributed to an enjoyable experience. There was very little to dislike. As expected for a luxury property in Manhattan, rates are on the higher side, but the overall experience, service, and location were consistent with expectations.

Hotel was incredible. The staff were so helpful and friendly. Everything was amazing - we loved it

Everything was great and the stay and food

Service was inconsistent and lacked the attentiveness and sophistication you would expect from a world-class New York hotel. Much of the atmosphere seemed geared toward influencers and TikTok content creation rather than discerning travelers looking for comfort, elegance, and a meaningful enhancement to their NYC visit. At these rates, I expected timeless luxury, seamless service, and a sense of hospitality that elevated the experience. Instead, it often felt performative and transactional. There are many hotels in New York that deliver far better value, stronger service, and a more authentic luxury experience.

Incrível ! Maravilhoso. Todos muito gentis !

The place was amaizing, the staff very helpful and the food delicious.

Amazing hotel and just beautiful! Nothing. That my trip was over so quick.

The room was quality and the room service staff where great. Upon arriving at hotel, when I was in reception queue a man who seemed more like a security guard told me to come to another desk away from other guests. With the check in process, I used my preferred name which I always do which has one letter different to my passport and they had an "issue" they asked to see my booking on the app which I showed and they needed me to wait. They didnt hand back my passport or credit card and I had 2 security guards "not watching me". After about 15 mins I asked for my bags as the bell boy had them and I was separated from my bags. They then said they will be in the room. So I was sitting there for atleast 20 mins without my passport, credit card or luggage with security around me. They told me that it was a security issue due to high profile guests staying there. I travel alot for work and stay in alot of high end hotels and to be "made to feel uncomfortable and unwelcome" like this for the rate I was paying is shocking. And never had an issue with one letter of my id being different to the booking name. Imagine arriving at a hotel after a intercontinental flight and not given your passport, credit cards back and being separated from bags and when requesting them back that they dont give them to you? Where they searching my bags without my consent? Even when I left the door man didnt even open the door for me when there was noone around and had my bags. Then once outside I had to come inside to ask him to help me put my bags in the Uber whilst he simply watched me from inside instead of helping. This was clearly calculated making a guest have a negative experience as I am not their clientele. I felt super uncomfortable at the hotel my whole stay and didnt enjoy the facilities. And I strongly suggest any guests that dont fit the normal profile of the hotel to not go there. I have contacted the hotel directly as this is quite serious for which I have heard nothing.

Good place to start to getting away

Waldorf exceeds all expectations. It will be hard to stay anywhere else…

Beautiful

Beautiful property. Attentive kind staff

Amazing all around

Wonderful! Fantastic property and staff.