DoubleTree by Hilton Hotel Newark Airport

We had a king room had to get a double because king beds were sold out. Don’t like our room was sold out when we got there at 5

Good

The free cookie When I first arrived and went into the bathroom, I immediately noticed hairs around the bathtub, as well as hairs inside the bathtub itself. There was also a visible shoe print in the bath, which made it clear that the bathroom had not been cleaned to an acceptable standard. I went downstairs to reception to report this. I was given a £20 discount for myself and my friend, and I was told that someone would come upstairs to clean the bathroom because the hotel was unable to provide me with another room.I accepted this and returned upstairs. However, shortly afterwards, I noticed that the other bed also had multiple black hairs on it. There was also rubbish left beside the bed. I therefore had to return to reception again and explain that the bedroom itself did not appear to have been properly cleaned. The receptionist told me that someone would be sent upstairs to clean the bed. While walking around the room, I then noticed further issues, including white stains on the bed frame and coffee stains along the cabinet. At this point, I no longer felt comfortable staying in the room. I went back downstairs and explained that I could not stay in a room in that condition. I was eventually moved to another room. What is particularly disappointing is that I had contacted the hotel in advance, on 21 July, with a specific request because I was planning to propose to my girlfriend during this trip. I wrote: “Hello, I’m planning on proposing on this trip for my girlfriend, is there any chance you can make the room look extra special if possible please (chocolates, prosecco, rose petals)?” I appreciate that special requests may not always be possible or guaranteed. However, I received no response whatsoever to my message, and nothing had been done or acknowledged when we arrived. Given the importance of this trip to me, this was extremely disappointing.

Restaurant was good. They rent out their parking lot during events so I had to park along a curb. The fact that I had a room didn't matter. And then I still had to pay to park along a curb. Then they looked at me like I was the problem. Now that I'm aware I will choose a different hotel for my next concert in Jersey.

Really nice property and the front desk staff is phenomenally helpful and friendly. Not so much the property but the guests. It was quite obvious there was strong pot smoking coming from nearby rooms.Also with lingering smell from previous smoking.

Convenient for my meeting I did not like the checking in at the front desk. They are rude and unpolite. When you ask them a question, they get mad and disrespectful, not looking at you while talking to other employees, and it was not busy at all. They just ignore you. Customer service is the key number one. I gave a great rating 6 months ago, but now it’s going downhill. Wednesday and Thursday, the restaurant is great; the rest of the days, they’re rude and unkind un polite and conter is dirty; they just don’t clean the tables. They don’t clean the top of the bar; there is dust on top of the liquor bottles and for breakfasts coffee tastes nasty The morning is dirty, not clean; there is dust. They have some rude people working. I go there twice a week; once a week for the past year, I don’t like it either. There is no parking lot.

Superb

I had to get the first room given to me changed as there was a bad smell and looked dingy and the carpet had a big pool of red stain (I hope it’s juice and not blood). My second room was better than the first one but not all that comfortable or clean. I found stains on the carpet there too. None of the charging ports worked in the room except for one that was in the corner of the room on the floor. The coffee machine was dusty. Bathroom had a weird smell. And the lighting is all so dull yellow like a motel. The rooms had no room service menus and the phone wouldn’t ring to the front desk. I ordered a coffee from the cafe downstairs and it was brewed from a coffee machine, why offer or charge a regular coffee when it’s not even brewed by a person. I couldn’t refund my booking so ended staying there but honestly it wasn’t value for money at all. The front desk could have been more polite. The airport drop off personnel wasn’t very kind either. I regret booking my stay there. I’ve stayed at other hiltons and doubtree hotels across the world and have never had such a bad experience.

Not much The rooms were not very clean, splatters on the curtains to the balcony. Was on the first floor and so much noise from the lobby, staff said they would have security handle it. They didn’t, didn’t get to sleep until past 2 am, come to find out from others they complained as well and nothing happened.

Very good

Very convient for what I needed to do. The staff is always pleasant and very helpful. The noise because of the Youtube family that came in till after midnight in the lobby Saturday and Sunday night. Then the fight in the lobby. Very disappointed in the stay this time. Was told just to go to sleep by the front desk the people in the room next to us. It wad unexceptable.

Price Nothing particular

Check in lady was not pleasant and helpful with my questions and requests

Can you use a better method you have to get out for the gate car to tap the card and it’s really annoying…

The room was spacious and clean. The property was beautiful. I enjoyed it there.

Design was stylist, location Room cleaning service, breakfast, bed was so uncomfortable

Near Perfect The dining was not as expected. And not economical at all, and there were no other places near by.

Exceptional

Also Windows were not sealed and we could hear and feel the air coming into the room.

Staff were friendly