InTown Suites Extended Stay Newport News VA - I-64

The room was spacious.

I like the way the suite was furnished and the layout Needed more towels

NO BREAKFAST GREAT LOCATION NO COMPLAINTS.

Comfortable bed, hot shower, very clean room.. That's about all the positives we experienced. Pictures on the website are not what the room looks like (noted in small print below photos that pictures are staged). So many rules (we even received notes on the door not to sit in lawn chairs in the parking lot, that's loitering). I asked housekeeping about exchanging towels and was told I could wash them in the family laundry room if I needed clean ones. We are older females, one recovering from surgery and I believe we know how to behave. It's a no smoking facility but the halls and elevator had a strong marijuana smell as did the parking lot. If I could have left without forfeiting money already paid I would have done so.

Friendly, helpful staff who were eager to make our stay as pleasant as possible. Great location to the 64 east and west highways. We weren't clear on their cleaning procedure. Towels weren't replaced. Kitchenette not equipped.

The only thing I liked about this property was the location. It was convenient and close to everything — grocery stores, Target, and several restaurants. Lyft rides were affordable, and I could easily walk to pick up essentials. Everything I needed was nearby, which made errands easy. I didn’t feel safe during my stay. There were often people outside who made the area feel uncomfortable and not very secure. The property did not feel clean, and there was a strong odor in the hallways that never went away. I also didn’t like that there was no one at the front desk 24 hours a day. On more than one occasion, someone knocked on my door saying they had to check something for “safety reasons,” which I found unsettling. At one point, an extermination visit took place during my stay, which made me question the overall maintenance and cleanliness of the building.

The staff was truly awesome! I was greeted with a warm welcome. They were accommodating when it came to my work schedule and housekeeping as well. I was able to see my room prior to checking in and it was very clean! I was skeptical when booking the room but it exceeded my expectations! The kids down the hall got a little loud but it didn’t impact my opinion of the hotel!

Everyone at the front desk was absolutely amazing..wonderful staff..beautiful hotel..

Everything

I was close proximity to most of the places we needed to be in the town. The room was decent. Staff kept trying to come into our room early in the morning when we were still in bed. Water leaking from ceiling above shower and signs of water damage.

It always smelled like marijuana inside and out. Even in the elevator. Rooms in kitchen didn’t have any pots/pans available for use.

Property is great, but will never book through booking.com again, the room i selected was only $440 after taxes booking charged me an addition $200 making the room $600, claimed to be a “great deal” on booking and in reality i was robbed by booking stating that room was $590 when i booked another week on site instead for a total of $430 after taxes and fees. Booking.Com is a scam. Property is great, but will never book through booking.com again, the room i selected was only $440 after taxes booking charged me an addition $200 making the room $600, claimed to be a “great deal” on booking and in reality i was robbed by booking stating that room was $590 when i booked another week on site instead for a total of $430 after taxes and fees. Booking.Com is a scam.

The manger is so sweet, friendly and knowledgeable, Shes awesome. The maintenance man is very polite and pleasant and the housekeepers are also lovely. The elevator being broken was tragic but they got it fixed and I am pleased.

Elevator don't work

I like the location

Pillows and bed extremely comfortable. Need a coffee maker in rooms it was very inconvenient since I'm a big coffee drinker.

I had to take my own trash outside.

Office didn't open until 4pm.

The elevator doesn’t work, the main door is broken so it’s no safety for guests

I liked the location. It was close and convenient for shopping, etc I didn’t like that the property misrepresented the fact that they had amenities that they DID NOT HAVE. When you visit their website to see what type of property it is and what the rooms/suites look like. You are given the impression that like most Extended Stay hotel properties, your room will include all the necessary kitchen items; pots and pans, dishes, utensils, etc. At least that’s what they show you on their website! However, when you walk into your room you will be surprised to see NONE of the items pictured in their misleading photos on their website.