Travelodge by Wyndham Norfolk Airport

You get what you pay for. Felt completely unsafe. Seems like people live there as their permanent residences. Lots of washed clothes hanging over the rails/stairs to dry. Lots of people outside smoking and talking all night. The room was smokey. Bugs on the carpet in the corner. Never again.

We have enjoyed our stay. Would stay here again.

From the moment I arrived, the room was unclean. The towels were brown and appeared dirty, the bed sheets were stained, and the blanket had multiple holes. The floor had clearly not been swept or mopped, as my white socks turned dark brown after walking around the room for only a short time. The toilet seat was also stained and appeared unsanitary. In addition, the shower did not work. I immediately reported the issue to the front desk and was told that maintenance would come to fix it. Despite being assured that someone would come, no one ever arrived, and the problem was never resolved. As a result, I was unable to shower comfortably during my stay. I also was not provided with clean replacement towels. What makes this even more frustrating is that while my maintenance request was ignored, staff knocked on my door at 10:50 a.m., before the 11:00 a.m. checkout time, expecting me to already be out of the room. It is disappointing that there was urgency when it came to checkout but not when it came to resolving the serious issues with my room. The condition of the room and the lack of response to my complaint fell well below acceptable standards. I paid for a clean, functional room and did not receive what was promised. Because of the unsanitary conditions and the failure to address the broken shower

Bathroom was dirty, tv didn’t work, blanket was too thin so was the pillow.

We tried to checkin at 430 were told we had to wait another 10 minutes which turned into 20. We were charged a fee of $4.00 for a facility fee on a prepaid booking. We could not find any information on an added fee. After checking in we had to wait for the room to be cleaned and we sat in the car and watched as the cleaner had multiple conversations that pushed that 10 minute wait to 20+. The room did not have any mobility accessibility such as grab bars in the showers. No security bar or chain. No soaps and the floor rug had a clear dirty foot print on it. The shower also did not drain properly leaving you in ankle deep water. And we didnt get much sleep as there was a ton of activity around the hotel at all hours. Ie kids screaming, cars pulling up with loud conversations etc. Didn't feel safe and would not recommend as a family hotel. Also the hotel staff at front desk barely speak English and we're not able to explain extra fee and its listed on the bill as $4. Cash payment

The customer service not good nda the room smells so bad outside smells smoke they so bad im not come back again for my life

They are scammers, they refused to give me my room after they confirmed they had the reservation. They were giving the rooms to people with no reservations at a higher cost. The lobby was nasty bugs and roaches all over the place. Would not recommend.

Im good

Found a bug in the bed. Pest Control is needed.

La verdad no fue nada agradable la estancia. Al ducharme en la hab. Que me había tocado la tina se tapó y el agua nunca salió tuve que ir a la recepción y me cambiaron a otra hab. La cual estaba sucia no tenía refrigerador el TV nunca funcionó. No habían toallas. El día sábado estuvimos todo el día fuera cuando regresamos no habían limpiado la hab. No habían colocado toallas y habían insectos que tuvimos que matar pisándolos. Fui y llamé varias veces a la recepción pero hicieron caso omiso a las sugerencias y solicitudes. Cuando me retiré fui a hablar nuevamente en recepción y solo me ignoraron por completo recibieron la tarjeta de la puerta. Deberían por lo menos hacer un reembolso parcial de lo pagado ya que nada estuvo bien. Por cierto en la entrada de la recepción hay una máquina dañada de hacer hielo y hay agua constantemente que al entrar corres el peligro de resbalarte y caerte. No siquiera allí que es la vista inicial del hotel pueden tomar acciones y repararla o retirarla para evitar un futuro accidente. Por otro lado hay personas que no son de buen vivir como fue un ciudadano adulto orinando desde el balcón a la orilla de la piscina sin importar si hay niños o personas en general. También hice ese reporte y no hicieron nada. En fin muy mala experiencia.

I think the wholesale staff was involved in illegal activities.

They have cameras all around but allow people loitering in the stairs and parking lot. Making anyone feel unsafe. I came back to my room almost midnight and there was someone smoking in the stairs. He was still there the next morning when I walked out around 8. You get what you pay for even though they charged double for 4th of July weekend. I’ve been customer service manager and this place is not well managed. Outdated AC and TVs don’t work.

I did not stay. I saw a bunch of people hanging out outside of the rooms. Drinking, smoking, not sure what else. The moment I saw that I went back to the lobby and returned the keys. Did not get a refund either

Very good it was a good and nice room ok

This property was extremely dirty and poorly maintained.

On the plus side, I slept well, nothing bad happened, we didn't see any bugs, the bed felt clean, and it was one of the least expensive options we could find. On the down side, I am a frugal person and I had the thought... spending an extra $150 a night to stay in one of the nicer looking hotels down the street probably would have been worth it. The place was... just... a bit of a run down motel. Small room, doors didn't close properly, a hair in the bathtub, sink didn't drain it had a bit of a smell...

No recommended, super dirty, including bedding and towels, no mini fridge available, I feel uncomfortable and insecure

But being that.it was for.my wedding and I arrived under the mentality that it was just bought and repairs were done ans I was shown these fancy rooms. 1- i.paid for a deluxe room. Whats the difference? Apparently you get thrown into the back of the property with the riff raff, and the animals...on the second floor. In this room, the tub handle.falls.off, the sink.water never gets hot, the boxsprings are.stained and grimy and under the mattress youll.find a cup with a tie off band like.youd find at the doctor's. The bathroom.door.is falling off and is depcorated with a punch mark. The toilet has permanent foot prints on the seat and the tub is adorned with beauofigslptiful yellow.cigarette burns. There is 2 hangers and only one of them actually has the ability to hang clothes. The TV is on a swivel mount- which only swivels down to the floor and doesnt go left or right. Theres 2 tv remotes. They do work but the TV doesnt get more than 1 channdkzi mmn̈ǰ̣hǰ-

The room was filthy . Staff wouldn't clean room , nor would give us any extra towels or blankets . Bugs were all on the floor dead . Staff was not helpful at all . I wouldn't recommend anyone staying here

Dirty, unpleasant smell