InTown Suites Extended Stay Norfolk VA

Inside the facility the smell of weed mixed with some air fresheners was disturbing and in my room the bathroom light was hanging from one screw . The closet door was about to fall off , there was a fist hole on the bathroom door and when I asked management if that was the premium room I had reserved and paid for!!! They said it is the only room available, take it or leave it. So I ended paying extra to stay in a room that was completely garbage. I have pictures to back up everything I said . And I know I’m falling short on the description!!! I will make sure I don’t make that mistake again.

Price and size was great Floors were so dirty I wasted an entire box of swiffer pads trying to clean and was still sticky from never being cleaned before and the room smelled of smoke even thought they said at check in it didn’t ( it def DEF DID!) hope I’m not charged for it!

Superb

Very good

The place was like an extended stay inn for people who lost their homes or apartments.

Nothing Management and especially front desk staff

Management and especially front desk staff

Nothing. I did not stay there because the woman at the reception refused to sign me in. She did not appear until 10 minutes after i arrived and looked at me as if I was a bother. Her communication was very rude, on the verge of barking. When I pointed it out (subtle) she abruptly ignored me. When i asked her what my room number was she told me she's not checking me in and left the counter (again) I had no other option than book another (more expensive) hotel Everything

Everything

Superb

Superb

The room i stayed in needs to be closed abs remodeled. Dripping pipes, dirty walls and everything, lost toilet, peeling sink and kitchen. No counter space, too tall for a regular person, dirty

Exceptional

It was close to bus stops to get to work The attitudes of the whole staff!!! Very so not good!!!

Bad

Bad

The staff was disrespectful, as a Retired Military with a service animal the staff threatened to harm my service animal and I had to call the police. I plan on filling a civil lawsuit for my money back. The staff called me at work on the military base Yelling at me being belligerent on my phone telling me to check out after I paid them for a week in full. The disrespectful staff refused to allow me to speak with the supervisor. And they showed homophobic retaliation and refused me to renew and to reimburse my money back. This was a horrible experience I'm 55 years old stage 4 cancer and stage 3 cancer, this stresses me sick

The staff was disrespectful, as a Retired Military with a service animal the staff threatened to harm my service animal and I had to call the police. I plan on filling a civil lawsuit for my money back. The staff called me at work on the military base Yelling at me being belligerent on my phone telling me to check out after I paid them for a week in full. The disrespectful staff refused to allow me to speak with the supervisor. And they showed homophobic retaliation and refused me to renew and to reimburse my money back. This was a horrible experience I'm 55 years old stage 4 cancer and stage 3 cancer, this stresses me sick ?

Not fit for professional. Upon arriving, I forfit my deposit and left to another establishment asap. I do not recommend. Everything

they were amazing and rooms were