Palm Tree Club Miami Hotel

Is dirty Dirty room

Really great view of the bay and front road. I really like the pool. Will come back again.

Very good

Todo excelente y lo recomiendo 100%

The rooms need some updating. But they were clean and neat. Staff was super friendly.

There were small roaches throughout the room, including ON THE BED. I found one crawling on the bed I was supposed to sleep in, which was absolutely disgusting. Because it was already past midnight and I was traveling with family, I didn’t want to wake everyone up and go through the process of changing rooms, so I moved to the other bed and tried to sleep. Then around 3 AM, I woke up again and found another roach crawling on my belongings. At that point, I felt completely uncomfortable and disgusted being in the room. An older or dated property is one thing. A room with a roach problem is something completely different. Guests should be able to expect a clean, sanitary place to sleep regardless of how inexpensive a hotel is. I have stayed in many hotels in my life, at all different price points, and I can genuinely say I have never had an experience this bad. Finding roaches in the room is bad enough, but finding one ON MY BED is completely unacceptable. This hotel needs to issue me a FULL REFUND as soon as possible. I should not have to pay for a room where I could not even sleep comfortably because roaches were crawling on the bed and on my personal belongings. This was not simply a matter of the property being dated or not meetin

Property is the Best Western that has been there for years but now redesigned in the lobby. When we checked in we were told our room on the third floor was suffering from a broken elevator. When we asked to change due to my wife’s bad knees they said nothing was available despite half empty parking lot. Then, after a one night stay, she found two serious bug bites on the same arm. Also, when we were leaving the next morning I noticed the heavy housekeeping cart on the supposedly stairs access only third floor. Why don’t you just apologize and send your guests through the service elevator especially when they have medical issues?!?

Room clean and towels replacements is every third day! The balcony floor is a decaying wood that can fall any minute! Don’t go into the Balcony. Riding the elevator is so scary, it old, falling apart! I wonder how did this hotel passed inspection and operational! I went there because it was dead cheap and it was a mistake.

Excelente campo de parqueo y muy seguro.

elevator didn't work phone in the room didn't work, but smell in lobby, bathroom, hotel, rundown probably a two star hotel not a four star don't ever go there.

Great location very close to all amenities. Very good price as well and a lovely balcony to sit one.

A little outdated, restaurant was only open till 8 or 9, elevator didn't work. AC worked really well.

Excelente lugar muy hermoso y tranquilo super recomendado

Las vistas no eran tan bonitas y todo parecía descuidado ya que alrededor habían muchas construcciones

Front desk staff member was very nice we got their earlier than expected and they gave us no problems.

Staff was helpful, but the Internet was down my whole stay so it got in the way of getting some work done, when WiFi is part of the resort fee, you expected it to work, the rooms were nice and clean. The balconies need to be maintained very old and unkept. The noise from the building being under construction next-door was terrible on a Saturday , They were doing construction at 8 AM. Very loud.

All pictures fake. Room smells rotten. Water leaking from ceiling.

No microwave

Hotels.com photos misrepresent the water color and all other amenities. A skyscraper is being built ~25 feet from our room. The 1970s building has rusting nails leaking through vinyl. The gym was hot with a broken water machine; the restaurant appeared abandoned despite claims of being open. The elevator was broken, and a five-hour wait for luggage delivery to the fifth floor; one ice machine served five floors. Descending required 12 floors (six to the pool, six back), doubling to 24 if forgetting items. The music speakers at the pool were broken and nonfunctional. No shade and no umbrellas at the pool. At checkout, we had to call for luggage help because room phones failed. The room had bare bulbs, no shaded lamp, and a balcony with old flooring; loud, hot AC exhaust occupied a third of the space. The bathroom shower handle was unreliable; spin the handle and it might work on one of your swings.. The handle to the commode was on backwards. The bed was saggy and old. The room wasn't made up by the one maid for the building. The safe was an old key lock and wasn't available for use. That awful mop dirt at the base boards was everywhere. The only three good things were the large LG TV and the air conditioning was very cool; the pool was realtively well maintained. Otherwise this property is waiting to be bought by a large condo complex.