MainStay Suites Oak Brook Terrace-Chicago

The breakfast was very good and the single employee working did an amazing job at servicing the hotel guests. He worked so hard to accommodate everyone since he had so many people come to eat early due to the fire alarm going off. The bed was comfortable and the room very clean.

The room itself was nice and had a kitchenette. Long long hallways (not very clean!!), looks like some of the rooms have “long term tenants”.

Great staff well maintained clean rooms

The AC WAS COLD

Traveled there to take a person to the airport and needed a place to stay overnight. Booked two separate rooms. One of the rooms assigned to us already had people in it. We opened the door and there were kids jumping on the bed and a woman sitting in the corner. This was a huge safety issue for me. Horrible mistake by the staff.

Great people great stay

Only 2 washers and 2 dryers , a little dirty had to clean it myself on arrival

Great

Didn’t realize this shared a lobby with a Sleep Inn…which the sleep inn would have been the preferred accommodations. The mainstay did not have a lobby just a separate entrance to its own building. The breakfast and front desk to check in at was at the sleep in. It was nice but not as clean as I would expect. Counters needed dusted and floor tiles needed cleaned better in the corners. Staff were very friendly and helpful. Breakfast was fantastic!

Pleasant place.

My stay here was amazing. Staff is nice and very helpful. Breakfast was great and had many options. H

Smooth and no complaints

Everything was pretty good breakfast was a plus service desk people were friendly. Would recommend

clean room

Nothing, the customer service was very bad and non-concerning. The hotel canceled our reservations prior to our arrival. Making it very difficult to find another hotel with availability with a short notice of time. Very unprofessional and lack of concern or compassion towards the situation. Very unpleased with the whole encounter.

The place appears to have some unfinished construction projects that seem to be neglected and not actively being worked on.

Thiis was supposed to have dishes silverware pots. We only had one pot. Problems with sink stopping up.

Weird room layout, screaming kids in an adjacent room to me, and my room only had one towel… weird. Aside, from that it was a decent stay. Clean room, bigger tv, and a fully functional kitchenette. Good enough for a work trip

Yes

Check in process