Motel 6 Ontario, CA - Airport

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Location was central My sheets had stains on them and the room smelled like smoke

We liked absolutely nothing about this location. The room was filthy. The floor was sticky and dirty. The room smelled. The refrigerator didn’t keep anything cold. We did not feel safe! We couldn’t even use the pet area because it was so disgusting and unkept. We cancelled our second night and stayed in another motel. We were on a very long road trip and stayed in a couple motel 6’s and this location is NOT fit for anyone who wants a clean comfortable over night stay. It was HORRIBLE. If I were the owners of this motel I would be embarrassed! NOTHING

The staff was very nice. It’s a good location if you wanna walk around and do things like Shop or have dinner and it’s very convenient. The only thing I didn’t like is there was no microwave, but hey, it’s a motel six that was the only accommodation that my family didn’t have that we really needed, but on a lighter note, the office staff was amazing and if we needed any hot water they were able to give it to us

Exceptional

Exceptional

I love customer service there.And I love your guys rooms.They're very nice I love the rooms

Exceptional

Bad

Well your 10 min from the airport which is good. As fast as the hotel there's NO microwave in any of the room. You might have a fridge. The telephone didn't work. BUT the room was clean. No other comments

Exceptional

Exceptional

Bad

It was ok

Didn't like anything. For a handicap room the floor in the bathroom shower was so slippery that I almost fell. There was nowhere to hang up or place any clothing except to leave in your bag. The room was hot and stuffy with nowhere to sit except on the bed.

The guy in the front desk was great It was clean

Good location but I didn't even stay here. They would not accommodate me when I went to check in. They told me they canceled the reservation and I wouldn't be charged, but they lied. I was charged and its such a hassle disputing it, trying to get my money refunded. Bad communication with booking and the motel. I didn't even stay here. Im trying to get a refund because they canceled my reservation. They lied right to my face saying I wouldn't be charged. I was charged, and although the motel said they canceled the reservation, they won't respond or communicate with booking to confirm this. I need a refund ASAP. I paid for a service I didn't get to use. $190.56!

It was clean

Exceptional

Alway very clean, affordable, conveniently located by everything and easily one of the best Motel6 I’ve ever stayed at. Anytime I’m in town I always book my room here because I know I’m getting a good quality stay. I will definitely be back again.