Embassy Suites by Hilton Orlando Airport

Q

Room and property were great and there was staff always available. The bar/restaurant manager was great.

I would like to specially mention Kamila at tie front desk for her welcoming and exceptional costumer service.

The

The front desk staff is lovely! They were so welcoming and very helpful when problems arose. Staff during breakfast was amazing, and so were the maintenance staff that went to fix a few problems in the room. Sadly, housekeeping was another story. They were not very responsive after several requests, not even to provide extra towels because we did not have enough for our stay.

Breakfast long lines and minimal portions being served

The staff was very helpful

Breakfast was wonderful

Great staff and modern and clean nothing

Breakfast

Great friendly staff and clean comfortable room

Precio de la habitación muy accesible

When we first checked into our room, we dropped off our bags, changed, and headed out by 5:00 PM. I noticed the room was already quite warm, so I lowered the AC thermostat to 61 degrees. My husband and I returned to the hotel at 4:00 AM on Sunday. The room still felt a bit warm, but because we were exhausted, we decided to just go to sleep. When I woke up at 8:00 AM, the room was uncomfortably hot. I checked the AC unit, and although it was still set to 61 degrees, the fan was completely broken and not running. I chose not to call maintenance at that hour because we had a very late night and desperately needed to rest before our three-hour drive back home We checked out at 11:30 AM and approached the front desk. I explained the issue and told the front

Location location

Every one was very nice and helpful. The only problem the bathroom floor was dirty. Looked like it has not been mopped in a while. I was in room 428.

We decided to give Embassy Suites a chance and were extremely disappointed. We checked in only so that we didn’t have to late after an engagement we had. Upon our arrival to our room late that evening it was not clean but we were too exhausted to complain. The sheets had a stain on them, the furniture was dusty and the floor was not vacuumed. In the morning we headed down to the desk and told the front desk and Zulma said she would make a note and get it cleaned. We left for the day and upon coming back late had to call from the room because she sheets were never changed and the room still cleaned. At that point we just wanted the sheets changed so we could go to sleep. In the morning we again spoke to Zulma and told her about having to call for sheets and that the room still wasn’t clean. She credit some of our parking and was very nice and apologetic. Long story short the room still hadn’t received a full cleaning even upon out check out which we relayed. Needless to say we won’t be staying there again.

Anthony at the front desk was most helpful. The airport shuttle was very convenient.

I recommend this property. Perfect location for universal and has a free shuttle. Great variety of breakfast options and it’s free. Property is clean and modern.

This is a very nice property especially for the price. If you're looking for a hotel near the airport, you can't beat this location. I would HIGHLY recommend.