MGM National Harbor Resort & Casino

Clean, peaceful and relaxing.

I

It’s was a great stay! 10/10

The A/C didn’t work in our room. We called the front desk multiple (3) times to report that the A/C was not working. They failed miserably to fix it, move us or refund any portion of our money.

Room has crumbs and window has fingerprints. Would not stay there again.

It wasn’t clear until we got into the room and encountered the forbidden fruit that was the mini fridge. Avert your eyes, don’t look at it and DO NOT open it or the hotel will go to DEFCON 10 and Armageddon will ensue. There was a sign (below) that warned if you moved an item for more than 60 seconds you would be automatically charged. We did not touch a thing as I’m sure the cost would’ve been more than my first car. Speaking of, there was a $45 charge for parking. Next, the room was HOT. The thermostat was set to 65, but every time I looked at the actual temperature it was never below 71. I am highly skeptical that 71 was actually the temperature. We keep our house at 70 for air conditioning and the room was much warmer than that. We slept not even covered by a sheet. It was miserable. We were placed into an “accessible” room. The bed was uncomfortably low and the shower was minute. The shower also included “accessible” paraphernalia including a fold down bench that made it very inconvenient to shower since the shower was so cramped. When I booked the room I didn’t book an “accessible” room. The room needed some repairs and the hallway outside the room was missing baseboard. Not a good look. The doorbell feature was kind of cool, but not sure if it’s utility. View of highway.

First class! Everyone was helpful, considerate, and courteous.

Casino

The room had a stain in the carpet, dust was everywhere, restaurants were pricey and not good service at Taos was not good. Need to better service clean the carpets and wipe down the cabinets and surfaces.

Everything was top notch

We appreciated the elaborate fountain and display on the main floor. The staff was excellent. The food and service at the restaurant Ginger was on point. However, our first disappointment was access to charging our EV through the valet. It’s not possible. The second disappointment was access to the casino from our room. Having to leave the casino and go through security each time instead of having direct access through an elevator. The last disappointment was the bed,the mattress specifically which was awful and should be replaced. We stayed there mainly for the casino.

Don’t make the same mistake. Don’t stay here unless you like the casino vibe.

The man that checked us in for our stay was absolutely wonderful! Very friendly and informed us of everything that came with the stay, restaurant experience, and perks.

Visit the spa for a massage and facial you will love it

Beautiful lobby, friendly staff, spacious room.

Not very wheelchair accessible

It was nice but someone in the room across the hall had a dog that kept barking in the middle of the night. The water from the shower completely soaked the floor on the exterior of the shower. The shower could also use a small shelf of some sort to put things on you may need in a shower. Obviously, everything was way overpriced and not worth what you get. Even the cheaper hotels give you a refrigerator and microwave and not additional cost. I asked the front desk for help with something, and I was not given the help I asked for and was dismissed. Not much to watch on tv. The only thing good about the cost of the hotel is that it is cheaper than paying for a DUI. Not impressed with MGM.

Excellent staff and accommodations.

Check in time was at 3pm . But my room was not ready until after 430 pm .

Beautiful stay with plenty of amenities and restaurants