Courtyard by Marriott Parsippany

Nice place

Everyone at the hotel was welcoming and friendly. A special shoutout to Nate at the Bistro for his excellent service! Our first-floor room was especially convenient, with easy access to the parking lot through the back door. The room was pretty clean, spacious, although it was a bit dated. Would have been more convenient if breakfast was included. Overall, it was a good value and a pleasant stay for the price.

This entirely disrupted our timing during our stay - now that we had to find breakfast somewhere else (we refused to pay at the hotel after what happened). The hotel did contact me and asked for feedback, which I provided. I told them it's not the customer's responsibility to ensure the hotel's policy is correct on Expedia's website. If they partner with a third party, it's Marriot's responsibility to ensure the information is correct. I encouraged them to contact Expedia to correct the error and told them in the meantime, they should comp any customers who are affected by this error. If the receipt says breakfast is included, they should honor that. In the long run, it's not a lot to comp and it protects their brand image. In response, they said they would contact Expedia to correct the error and they offered me to contact them directly should I choose to stay with them again.

We arrived at 3 am from JFK airport. The staff was helpful and efficient, even at that hour!

The pillows were to soft to flat

The room stunk of cigarette smoke

Bad! Not updated. Tvs too small

Priced too high.

Close to my everything Nothing

It's with great sadness I leave the first negative review of a hotel I stayed in on a really enjoyable trip to America but this has left an extremely sour feeling with us. On checking in the receptionist debited 100 dollars to my card a we bit excessive but I was on holidays. It has now been 7 days since my departure and 2 unacknowledged messages later the deposit has not been returned. Not a hotel I will be returning to and now I have to start legal proceedings to get my money back whi h is a pain. In the ass. Avoid the hassle and book other hotels

Room was very spacious and comfortable.

Great location Good menu although a bit limited Nice gym facilities If room service was available

Just regular, ordinary hotel, very expensive, not included breakfast nor free parking.

It was fine. thank you

There was a large event happening at the hotel during our stay, and the manager was thoughtful enough to book us away from them to make us comfortable. So grateful for a restful vacation.

There were people arguing all night in the hallway. We did not get a good night sleep

Room had a weird smell to it, and furniture was ripped

N/A

The late night welcoming check in from the former collegiate basketball player manning the desk was the most genuine Ive ever experienced at a hotel

Clean and the staff were friendly and helpful.