Embassy Suites by Hilton Parsippany

Bad

Nothing Hotel was dark and hot in the hallways, and the room was still dirty when we arrived 3 hours after check in. I even gave them a call to come and correct the problem and they sent someone to vacuum and nothing more!

Exceptional

I’ve always loved staying at this embassy.

It looks dingy and old rooms. No bath vents. I did not like the parking charged twice for one night.

Ma fille a marché sur un morceau de verre sur la moquette et elle s’est blessée je suis allée parler avec le monsieur au comptoir de lobby il m’a dit qu’il va parler avec son gérant et me revenir mais jamais eu de réponse

Maybe should have water next to soda machine

The pool was a good size and not super crowded. The staff were friendly and helpful

My recent stay was not as good as my first stay. The ceiling was coming apart. They recently had rain. They couldn't change my room, and they walked in on me twice. I was not happy at all.

For a Hilton property, it lacks the standard. The building is past due on some maintenance and upgrades. There is visible water damage on ceilings in many places, especially in the pool area, and the elevators are in need of repair. Overall, the stay was good, just not great.

Very nice service and staff

Breakfast was fantastic. Staff very helpful and informative on places to go. Highly recommend.

The issue was that the bed in room 459 was quite poor. We could not get a decent night sleep on it.We have a 5 year old bed at home So we are not used to a brand new mattress.The ends sagged and other parts of the bed were stabbing us. Lacked support

Bad

I am writing to formally log a complaint regarding my recent stay at the Embassy Suites by Hilton Parsippany on July 25, 2026 in Room 343. Upon check-in, I was required to sign the Embassy Suites Hotel Policies form, committing to adhere to property rules; including quiet hours and respect for other guests. Unfortunately, these policies were not enforced when I needed assistance. During the night, the occupants in the adjacent room played excessively loud music late into the night. I called the main lobby desk twice to report the ongoing disturbance and request intervention. Despite these calls, front desk staff took no action and the disruptive music continued unabated until approximately 3:00 AM. Because management failed to address a clear policy violation after two direct notifications, I was unable to sleep for most of the night and ultimately missed the morning breakfast service. It is extremely frustrating to be held to a signed policy agreement as a guest, only to have hotel staff completely ignore those same standards when another room blatantly violates them. Given the severe impact on my stay and the lack of front desk responsiveness, I am requesting a partial refund for the night, also I look forward to hearing from you promptly regarding how you plan to make this right. Sincerely, J. Jeyabalan

They considered 6 o’clock a late check-in and gave me a handicap room, and that is not what I paid for. They said they were completely sold out and had nothing else to give me. The shower was older and rusty spots and just the entire room looked rundown.

Bar was not open when we needed it. Amazing and shocking. We came there as a wedding party and there was not place to gather and have conversation with a drink after 10:00pm. Very disappointing.

The room is very old and dirty. Not worth the money.

The views inside was beautiful and the kids loved the room game and swimming pool. The sofa in the room wasn't comfortable some of us slept on the floor

Parking is 15 extra. Don't forget that part.