Holiday Inn Express & Suites Plano West - Frisco by IHG

Good

Pleasant

The refrigerator made noises during the night that kept waking me up.

I didn't like that they took the coffee makers out of the room.

Exceptional

Exceptional

Bed was comfy Pool had wasp nest in the cracks of the pool tiles

Pool had wasp nest in the cracks of the pool tiles

Property was dirty from the hall, walls, doors, etc. most of the staff were friendly expect one lady who was noticeably irritated that I wanted to purchase snacks and she had to come in from smoking. The pool had a closed violation sign from the city yet people we’re swimming but the guy at the front desk said he just started and didn’t know what that was about but the pool was open for use so that was scary. Overall the stay and stay weren’t horrible they just need to maintain the upkeep. Oh and whats the point of having parking in the back if none of the back doors work to get in.

I saw positive and negative reviews after booking the hotel and I was a bit nervous after seeing some of the comments. The hotel is a bit dated; however, check in was quick, the room was comfortable and clean, and the breakfast was good. There were no issues and the staff was friendly.

Exceptional

Thank you, staff!

Simple room, comfortable bed, very good breakfast, nice and polite staff - what you need more for short staying? Thank you, staff!

Location and price were excellent. Room was OK. The places seems to need a little refresh. Elevator was broken. There was a roach hanging around in the bathroom. I guess it could have been worse. EV charger cost too much.

Good

Great place to stay.

Close to destination Hallway was dirty

Close to airport The room was filthy and smelled heavily of mold and mildew. The smell was overwhelming the moment we walked in. We were moved to a second room, but the issues remained. The cleanliness throughout the hotel was unacceptable, and we would not stay here again.

Clean room and comfortable beds.

Convenient location Filthy; carpets were dirty and not vacuumed; toilet did not work consistently, walls were scratched up, laundry room a mess