Best Western Plus Pontoon Beach

All night long all we hears was the squeaky door to the stairs opening and then slamming shut. I barely got any sleep due to the noise. Why put someone right next the stairs when the elevators are out and that area will be heavy traffic!

E comforter had a big dirt stain on it, poorly maintained property.

Other staff was polite, room was great and the air conditioning was great

Nice rooms, friendly Staff, but there were ants in my room.

Elevator was not working. Had to use the stairs which were dirty. Two men smoking outside the stairwell door. Wanted me to let them in. I did not. Creepy. No milk available for children.

None

You should let your guests know ahead of check in that the elevator doesn't work

The elevator was not working.

This is a great place to stay. Staff was great, room was really good and clean

A

We arrived early due to our schedule. We didn't ask for early check in. Just asked when we could check in. The manager named Connie was rude beyond rude. She was hateful and also wasn't ever at her station. We visited family and came back to check in. Connie was gone by then thank goodness but the manager on duty was sleeping in a chair and we had to wake him up to check in. There was a number to call to check in they had left on the desk. I called that number and the phone on the desk rang in front of me. So if you want a very rude manager and no one at the front desk..... this is your place to stay. If you need customer service you won't get it with a smile or even at all.

Frankly it was terrible experience, we stayed just 1 day. Omg horrible smell everywhere. Elevator is out of service. What should we say ….::

We arrived and walked to the service desk with no one attending. Someone appeared after 2-3 minutes which was no big deal. We were assigned room 201 as we walked to get on the elevator it said out of service. Looking for the stairway we had to wait for the respresentative appear again to tell us how to get to the stairs. Walking up the carpeted stairs we noticed how wore the carpet was and then began seeing the clumps of dirt and other objects. The carpet had not been cleaned in month or moths by the amount of dirt that was there. Unlock our room and open the door and see the bed covers pulled back and not made. The room had not been cleaned from prior occupants. We did not make into the room any further before returning to service desk and again having to wait for someone to appear to help us. We finally received a printout of cancellation with his initals. The reviews had bragged about it's cleanliness is one of the main reason for choosing this place.

First, the elevator does not work. My wife is recovering from a severely broken ankle, and I just had major spinal fusion 6 weeks ago. We had to carry our luggage up to the third floor while using canes. No offer to help from staff. Hotel advertises a spa. There is none. Hallway floors lok like they have not been swepped in months. Even found a sock in a corner of a stairwell. Bathroom room had 3 bottles of hand and body wash, a bottle of hair rinse, but NO shampoo. One of 2 cardboard room keys did not work. If you want fresh towels you have to take them to the front desk for exchange, but remember, no elevator. You'd think they could have house keeping do that until the elevator is fixed. Room carpet was not swept, but the rest of the room was OK. When I asked front desk about spa, they looked at me like I was crazy. There are signs in the hall pointing to a spa, and the pool area actually says limit of 5 in spa. But there is NO spa. I would not recommend this hotel. I've stayed in many BW hotels and have generally been satisfied, but not this place. And perhaps the worst, the toilets are those real low princess style. When I went to sit down, my "stuff" hung in the water!! And no I am not bragging.

The breakfast was so good

The property was fairly clean. The elevator didnt work and we were on the 3rd floor so that was pretty inconvenient. Then we stayed at a different Best Western the next day and they told us it hasn't been working for months. Breakfast was very good for being complimentary.

Staff was nice. Room was decent.

Elevator was broken, but otherwise the property was very nice. Staff was kind. The elevator breaking was definitely an unexpected thing and they apologized many times over. Was on the second floor. It wasn’t horrible carrying our luggage up. Stairwell was air-conditioned and not steep.

Good breakfast; easy to access.

Elevator was not working when we checked in. Gentleman that checked us in carried our luggage up to the third floor. That was very thoughtful.