Courtyard by Marriott Raleigh Midtown

I check in on Friday and had AC and roach problems in the bathroom my friend took pic of them. them AC was set on 72 but the room was reading 80 someone came and took care of it but on Saturday the room was reading 80 again. I was out the mdesk ost of the day so really didn't have to deal with it but when returning back to the room at 4:00am I have other pic of another roach on the wall in the bedroom, on the was day of checking out I was washing my face and had to kill other roach. this bug use was told to the front and as i check out the front desk lady wanted fuss if its a water bug or a roach and stated she been their 5years and courtyard don't have bugs. I this was my 1st time in the state and the hotel. I will never stay here again.

Exceptional

Beautiful well maintained property. Kitchen was out of action with no alternatives offered.

Clean room and great staff

We had no problem with check-in other than a parking charge that had not been disclosed prior to booking. Our room entry was attention getting because it smelled of mold/mildew. Upon checking the bathroom the mold/mildew smell intensified. We immediately notified the front desk and an employee was sent and arrived with disinfectant to clean. The air handling unit needed a new filter which the employee said would take the maintenance employee as he knew nothing about the unit. This has happened in other properties and a new filter fixed the smell. No maintenance ever arrived. The employee with the disinfectant was asked to spray down the bathroom. He said he too could smell the mold/mildew in the bathroom. He wanted us to change rooms but we needed an accessible shower and there were no other rooms as such available. We were offered a compensation of free breakfast instead but were unable to collect that. The bed was comfortable and that is all.

The AC was hot at night. Set to 65F and felt warmer than that.

Very comfortable bed and room temperature; however, only one elevator at the far end of the building. $10 dollars a day to park seems ridiculous for a hotel that is primarily accessible by car. The lot seemed to contain sufficient space for guest parking.

We didn't have a good experience. The hallways smelled like pot. The water pressure in the shower was terrible & the water temperature was very hot without an adjustment for cooler water. Bathroom was not very clean. There was no complimentary tea & coffee in the lobby, & we ended up being charged $10 for parking without any warning or communication. Surprise, $10 charge. I would not stay here again.

nothing extra charges

It was close to everything! You can tell they only can what the eye can see. Corners of the room were really dirty. I dropped my glasses in the corner of the bed and it wasn’t very clean.

Great location! Room was clean and bed was comfortable! The pool and fitness room looked great but was too busy use .

Exceptional

Nothing was unlikeable

Everything Nothing was unlikeable

staff was nice and friendly. The room was clean and comfortable upon arrival I was not informed that the breakfast closed at 9:30, the door lock was sticky. Thoe room phone didn't work and there was often no answer when callng the desk from an outside line. The rooms are only serviced every few days leaving us with no coffee, clean cups, or towels. I came back mid day and my key didn't work. I was told at the desk that it was becasue the room was scheduled to be serviced. I left for a few hours to allow time to have it done and was dissappointed that it wasn't done when I returned. I was told it was because I had locked the door. I requested it to be done the next day. The key didn't work but I realized that the door was unlocked so it appears that rooms set for service are just left unlocked for hours at a time?

Exceptional

Mr. Fred was a great first person to meet upon check in. He made everything smooth and friendly

Pleasant

Very good

N/a