DoubleTree by Hilton Raleigh Crabtree Valley

Great experience

The Room 202 had no TV remote, had to unplug it to go to sleep. Beds were clean and decent. AC worked great which was nice after our outdoor concert. Floor was clean and quiet. would stay again next time I'm in Raleigh!

Great visit staff was on point.

The front desk staff was professional, courteous, and helpful, which I appreciated. Unfortunately, the rest of the service was less than mediocre. Many of the employees appeared disengaged and uninterested, giving the impression that they were overworked or underpaid. Overall, the level of service did not meet the standard I expected.

When you ask for the room to be clean they just brought towels and took out the garbage did not vacuum or make the bed

front of house was flustered and took a long time at check in

Rooms were dirty, bathroom was disgusting, rugs were filthy, hallway smelled liked fish. Ended up having to bleach the whole bathroom myself.

The staff was very friendly and helpful

Clean hotel, spacious room and comfortable bed. Staff was friendly. I would stay again.

Perfect for my stay. No problems.

Though extra cost finally a hotel with a proper breakfast menu. Nice lounge and the restaurant was good. Everything on site was much appreciated after a long days drive.

Everything was suitable.

Erik was absolutely amazing at check in and helping me with anything I needed. The dinner at the lounge was delicious and the drinks were good as well. My bed was so comfortable and I was very sad I only stayed one night. I will be staying again if ever need a room in the area again

I really hate writing negative reviews but have the honest. The only good thing I can say about this hotel is that the evening staff was super friendly upon check in and there’s free parking. Other than that terrible experience - it’s old, rundown and unclean. There was a cockroach in my room (housekeeping came to deal with it but just took it and left without saying anything or checking the rest of the room). No one checked in on the situation after that or offered any sort of consolation. When I asked the front desk at checkout if there was anything they could do they said no as if it was absurd of me to ask. No to a discount and when I asked for free breakfast they said, “there’s complimentary coffee over there”. The manager stepped in and offered a small discount so I accepted and got out quick. Even outside of that, the room was overall not good. It was dated, bathroom was dingy, the AC was very loud, beds and pillows were uncomfortable, and there was a coffee machine with no coffee cups. I was only there for one night thankfully. I would not stay again or recommend.

Friendly and courteous staff made this a memorable stay, particularly Erick at the front desk and Tina at the restaurant.

Great property, very friendly and helpful staff!

The staff were cheerful and helpful. I loved that there’s two sizes of pillows and the coffee bar nicely tucked in a corner. Great room.

The room was clean and the staff was nice.

Great stay! Thank you for your hospitality!

Didn't like the quality of the food in the restaurant of the hotel. It was just like eating a TV dinner. Also there was a weird rule regarding the availability of coffee in the afternoon and evenings. The staff at the restaurant was good, pleaseant and friendly; but the food...terrible. You need to get a real chef, get really good food, make room service quicker , and then you will have a better facility.