Best Western Plus Heritage Inn Ontario Rancho Cucamonga

Great service, clean rooms

clean room, helpful staff

I enjoyed it.

It was ok, would I stay again? No.

The staff was amazing

Clean, staff, breakfast, parking.

Great room and fair price, I would definitely go back. Plenty of room for everyone

I had a great stay! The airport shuttle driver was incredibly kind, friendly, and professional. The breakfast was also excellent, with a good variety of fresh and tasty options to start the day. The staff were welcoming, and the overall service was outstanding. I would definitely stay here again and highly recommend this hotel to other travelers.

It was fabulous

The property had a lot of accommodations near by such as restaurants, shopping, and entertainment. Also the area was very calm and peaceful. The cleanliness of the room could’ve been better there was a couple stains in the couch inside the room and stains on the counters.

Enjoyed our stay; staff and facilities were above our expectations.

The breakfast was good, comfortable room, quiet. No water pressure for the shower.

The rooms are clean, but the beds... The beds are amazing to sleep on. I have never slept so well on a hotel bed. The area is safe and no homeless around the property, like other hotels in the area. I felt safe in their well lit parking lot, even at midnight. Staff was very friendly and helpful, night staff and day. We stayed in the 2 queen suite, so we had the bedroom separate from the pullout couche and sitting area. Decent size mini fridge that can hold gallon of milk. That was my biggest concern. It holds more but need a milk. There was a coffee maker and a microwave but we didn't use them. Very quiet hotel no loud riff raff.

The hotel was very clean, quiet, and comfortable. The staff were friendly and professional, and check-in was quick and easy. The bed was comfortable, and the room had everything I needed. The location was convenient and close to restaurants and shopping. Everything was good overall. I didn’t have any major issues during my stay.

Very clean and organized location. The staff are all very nice and helped with anything we needed.

For years I've stayed at this property, and had very few problems. Not very soundproof, as you can hear the showers turning on and off. But I guess some things are expected. The rooms are clean, the staff in the dining room in the morning are excellent and so is the front desk.

Great value and location. Comfortable bed, good shower pressure, really good breakfast. Highly recommend.

Great breakfast, clean and friendly staff!

Entire floor 6 smelled of mildew, aged carpet. Bathroom was way to small, outdated furniture for the price. Hot water took over 15 minutes to get Hot.

Great customer service. Room was very clean. The bed was very comfortable. It was very relaxing. I can’t wait to go back there again.