Hampton Inn & Suites Reno

Upon arrival the hotel's booking system was down and we couldn't check in for over an hour. It was 109 degrees outside and so we sat in the breakfast area and waited. We did get one night compted but we had to ask for it, nothing offered without asking. The staff didn't seem to be trained in how to appropriately handle the down system situation, and in talking to another guest (with a disabled spouse) they had asked the hotel about helping them find another place or just letting them into a room to rest, the guest was told the hotel couldn't help and the guest would have to figure it out. No empathy or courtesy given. Our check in staff was young (early 20's) and just didn't seem mature enough or trained enough and all they knew was to say "I'm sorry for the inconvenience". Breakfast was ok but nothing great. I would like more FRESH fruit (salad looked like it had sat awhile).

Exterior of the building is worn, with stucco falling off. Furnishings inside were worn as well, with laminate layer wearing off the furniture. Rooms aren't really soundproofed, I could hear a toddler crying in the room below ours, kids stomping in the room above ours, and people talking in the room next door. Breakfast was nice though, small waffles were fun and the rest was slightly better than usual hotel breakfast.

I wasn't given a discount or anything because I reserved the room thru a 3rd party I was told.

This place was buns

I was on a 24 day vacation and stayed in hotels the entire time. Hands down, this hotel was the best one. Not only were the rooms spacious, plenty of parking, and the breakfeast couldn't be compared to any other hotel. Best breakfeast selection. I would certainly staff here again. Unfortunately, I only stayed one. I traveled with my three children and wife.

I "specifically" requested receipt to be emailed but I never received. Today I had to submit my expenses and wasted so much time in calling them and following up. Such a waste of time. I travel almost every month so I really do not have time for such wastage of time as it all adds up... just NO NO for me!

No complaints! Clean & staff were accommodating!

The room we were in needs renovation.

Everything was more than expected.

Got a room here for a family member who was in town to stay with hospitalized husband. She commented that the rooms were clean, peaceful (despite the freeway nearby and the street racers earlier in the day), and relaxing. She was able to rest and recover from some emotional and physical toil the circumstances had caused.

Really comfortable bed. I’d like housekeeping every day rather than every 2 days they have. Coffee and breakfast good.

Bed was great but had issues with a/c. Everything else was great

Good Breakfast and very courteous stafg

The shower is not clean, moldy and towel are pretty old. Hair on the wall not working. Ice maker are not working. The room is not available when we get there. Check in is at 3pm and the room is not ready. The room i book with 2 queen beds is not available and they offer sofa bed and the extra blankets are old with holes on it. I don't recommend this hotel and the staff are not friendly help you with the issue. And they charge you extra of having a sofa bed. Don't recommend it at all.

Customer service was excellent. We were able to store our luggage way early in the morning so that we could enjoy our tours prior to check out. Everything was more than satisfactory.

Disappointed the hot tub was filled in.

La mejor option para viajes cortos,desayunos y atención buena.

The room was outdated. Torn curtains. Fraying and extremely dirty carpet.

Clean, quiet, great facilities, great helpful staff Parking, breakfast choices, taste and favor

Short stay, didn't eat breakfast. Room was nice and clean.