Renaissance Reno Downtown Hotel & Spa

Wonderful

Very good

Nice hotel but not worth the money we paid. No microwave in the room. Cold water in our sink had no water coming out. Espresso shop had no decaf coffee and carried very little for breakfast so had to go find a Starbucks. Music outside (event going on by the river)was very loud in our room Friday. If this reflects all Marriott properties count us out.

great view, nice finishes, no gaming, beautiful spot on the river

The check in time was 4pm. I arrived at 4:25pm. The room was not ready. I had to wait until 5pm to get checked it. I wasn’t too happy about that because I was tired.

Very good

The Front Desk staff tried. But said they were handcuffed because I booked through Booking.com. Not helpful. Terrible room. They blamed Booking.com. The room was dirty. There was no hot water. There were cobwebs in the room that had been there for months. They didn’t have staff during a holiday weekend. I will never stay here again. It’s the worst Marriott. I’ve stayed in in years.

To be honest, nothing. They gave me a room key of a room that was occupied and with people sleeping there. After that they did not even apologized. At the end they overcharge me for meals and their market I did not use. At the end, the bathroom was dirty as if someone has used it. A complete disaster

Beautiful hotel, clean, friendly and helpful staff. Loved the Art displayed through out.

AC didn’t work well, room not clean ( dirty pair of men’s underwear on floor )

Our room entry was dark, otherwise, 5 stars.

I was highly satisfied with everything; upon checking-in staff did not emphasize that the breakfast was complimentary, and I didn’t follow-up to see if indeed it was. Overall I really enjoyed my stay.

Always will stay at this hotel.

Bad

Superb

Exceptional

This was an amazing stay. Friendly people, very clean facility, good food, and the softest beds! If I’m ever back this way, definitely worth staying here again!

Great stay. Just annoying to be woken up by a crazy loud smoke alarm system ‘test’. We had been warned about it but still a bummer.

The hotel was pleasant and clean, and the staff was quite friendly. However, corners were cut in the room design in order to fit in more rooms. The bathroom in particular was poorly designed with corners cut to save money and space. It was just small things that said “cheap,” such as the thinnest toilet paper imaginable.

Awesome hotel. Nice lobby and friendly staff. Chris at the desk was great. Our suite was spectacular.