Embassy Suites by Hilton Richmond

The property didn’t have any air very hot I booked a family suite with a lot of kids

There were issues with the air conditioning at the entire property, so it was difficult to sleep. They did provide two box fans, so that helped. But it was very stuffy.

The air conditioning is non-existent.

The staff at the front desk were really nice and tried to be helpful by switching our room. The fact that the elevators and AC weren't working wasn't their fault. The location and parking at this hotel were good. The AC wasn't working properly at the hotel; nor were the elevators. The first room we were assigned didn't have AC working and had moldy AC vents, a dirty shower, and wallpaper coming off the wall. We were given a second room, and the AC there wasn't working properly either (couldn't get the room below 75 degrees at night and 77 during the day). However, the second room was clean and did not smell musty/moldy. The elevators in the hotel were not working properly. Only 2 of the 4 elevators were working, and we had to wait a long time to come down or go up.

Loved the indoor pool Everything was great

Very please with the staff, bar and Restaurant. Minor cosmetic updates to the room needed. Air conditioning working at 50 percent otherwise pleasant stay

Was definitely not a bad stay. I’m a stickler for good lighting and my room specifically did not have all the lights working and I couldn’t adjust the temperature but if I make a reservation next time I’m hoping I’ll have a better experience.

The ac was out

Hospitality Location Size of room Small bathroom Bath fan didn't work Construction Damaged walls around hotel Tv would black out

Nothing The ac in our room was broken. The room stayed at 79 degrees the whole time

the bartender she was awesome We weren't informed that the air condition was broken. so there was no ac at all. i had my 64-year-old mom with me as well which was a big inconvenience for us. when we told the staff i was told that it was on their website that the hotel was under construction. there was also a conference going on at the hotel as well that made it stuffier. everyone was hanging in the lobby because their room were hot. the stay was a very uncomfortable.

Air conditioning did not work and rooms are dated.

There was an issue with the Hvac system during our stay which made the temperature in the room uncomfortable. The bathroom was tiny and had mold along the side of the bathtub.

Poor lighting in the rooms. AC only at 60% damp clammy feeling. Doors swollen not able to close, hinges rusted. Shower curtain not anchored in the wall so it kept falling.

The lack of communication about the heat. When i checked in nothing was advised about the heat. I only knew that the hvac was broken was because i traveled with family who were advised by another rep they checked in with.

The hotel did not warn the guest about the hvac system being out. It was entirely too hot to be allowing people to spend multiple nights and the heat increased each night. The lack of communication about the heat. When i checked in nothing was advised about the heat. I only knew that the hvac was broken was because i traveled with family who were advised by another rep they checked in with.

The hotel was fine, except the AC was out. The whole time I was there. I didn't get compensated or anything. Just some water and fan.

AC is only functioning at 60% which makes things feel clammy and wet. The shower curtain was not mounted properly with anchors, just two little screws, so it fell off. Some door hinges are rusty so doors won’t close.ALSO rooms are too dimly lit.

The A/C was broken throughout the entire hotel—not just in our room. Staff admitted they knew about the problem but kept telling guests it would be fixed “soon.” It never was. Instead, we were expected to sleep in unbearable heat. The building has extensive glass, making the temperature inside even worse. Before booking, read the other reviews—you’ll see many guests reporting the exact same issue. My family booked and fully prepaid a six-night stay. After bringing all of our luggage upstairs, we discovered there was no air conditioning anywhere in the hotel. We were given only one fan for two rooms. When I politely asked for a second fan, I was told they didn’t have one. Instead of helping, the front desk told us we had to check out. An employee identified herself as “Kim,” then hung up on me and refused to answer further calls. When I went downstairs, I was told no employee named Kim worked there. One staff member even removed her name tag and refused to identify herself. At 9:00 PM, with my children already asleep after a long trip, we were forced to pack everything and leave a hotel we had fully paid for. Police were called even though we were calm, cooperative, and already packing. The officer repeatedly warned that we could be arrested if we didn’t leave immediately. Even after we had left and were loading our car, a staff member continued confronting us outside.

Great breakfast. Wonderful Staff. Upon arrival the staff were exceptionally helpful and honest. It was a AC issue but very minimal bc they assisted with providing a nice big fan and they have no control over outside extreme temps. Very clean hotel and the drinks and finger food (especially the home fries and homemade ranch) was great! Wonderful hotel definitely enjoy all my embassy suites visits.