Homewood Suites by Hilton Jackson-Ridgeland

Bad

The room and especially the pillows smelled bad. Like they hadn't been dried well. Like mildew.

Started off a little bumpy the check in was difficult they said we didn’t have a room but then she found us one. I had this booked several weeks in advance so I thought there should be no issues with check in process. This took some time. The property was nice and pleasant. The breakfast offered is great! Plenty of room in the room we booked. Clean property and pleasant staff. We got a later check out time which was nice. After bumpy start everything else was great!

Hotel bathroom needs renovation. We stayed in a non-smoking room that smelled strongly of smoke. I expected more from a Hilton hotel. Pillows were hard difficult to sleep on

Location and breakfast was convenient Hotel bathroom needs renovation. We stayed in a non-smoking room that smelled strongly of smoke. I expected more from a Hilton hotel. Pillows were hard difficult to sleep on

The clearness, and location. I enjoyed my stay.

Lack of cleanliness in rooms, floors were dirty & sticky, bathroom hadn't been cleaned, toilet, sink all dirty. Was moved to another room king size bed & that room was dirty also. Even elevator & hall floors unclean.

Main lobby & linen on the bed Lack of cleanliness in rooms, floors were dirty & sticky, bathroom hadn't been cleaned, toilet, sink all dirty. Was moved to another room king size bed & that room was dirty also. Even elevator & hall floors unclean.

This was surprising a terrible hotel. It was not clean and had broken bathroom fixtures. There was also mold in the shower. The TV did not work and the power popped off like a fuse was blown.

N/A

The pool area and breakfast N/A

Very clean, many amenities, facilities in great condition. Staff very professional, helpful, and informative. Breakfast was the best I have had at a hotel this far. Rooms very spacious. Pool, grills, pet friendly, clean

The overall condition of my room upon arrival was unacceptable. The door was hard to open. There was condensation and moisture on the floors The bathroom rug was already wet, making it unusable. The rubber bath mat in the tub was dirty,

The separation of the rooms. My husband wanted bacon but served only turkey and chicken sausage. The coffee wasn’t that great.

A lot of glass in the pool area and no towels

Room was great! A lot of glass in the pool area and no towels

Communication. I should have been called early that morning and informed that no rooms were available instead of finding out when I made the 3 hour drive trying to check in!

The only minor issues were that there was no carpet or entrance mat to wipe your feet or shoes before entering, and the breakfast selection was limited. On our first morning, there was nothing left by 8:15 a.m., so my kids were disappointed and we didn't go back for breakfast afterward. Overall, we enjoyed our stay and were very happy with the room. I would definitely consider staying here again!

You canceled my reservation with no notice I won’t be back