Hampton Inn Roanoke Rapids, NC

Rooms were okay, nothing special. Bathroom wasn’t the cleanest honestly and this was our second stay at this location

Hotel system was down when we arrived... the two ladies at concierge were bickering with each other instead of focusing on customers. Room was in bad shape... paint peeling off walls, creaky beds, musty smell. We were disturbed 3 times that night at 10pm, 11pm and midnight by someone either banging on our door or calling the room to confirm it was occupied, as they had been sending new guests to occupied rooms by mistake. It was ridiculous.

Shower was excellent. Room was nice and was very friendly. Bed was a little uncomfortable.

Very convenient to travel. Breakfast was perfect!

Upon arrival, the computer system was down. That is not their fault. My issue was that after I stood in line for 30 min, waiting to be checked in manually, a woman yelled out that her ac wasn’t working and the counter staff left us all to go find a maintenance worker for her AC. The room was much smaller than advertised on the app, and although I paid for a suite with a sitting room, the room was just two beds. The tub faucet was broken and hanging off, with a pice of plumbing tape that had come undone, showing the exposed pipe in the wall.

We guests enjoyed the 24-hour hot coffees available in this hotel's front lobby. We also liked hot breakfasts with meats, make-it-yourself pancakes and waffles, and fully prepared hot cereals, bagels, fresh fruits, 7 days per week, from about 6 to 10 a.m. We loved our hot showers, and some of my family enjoyed the liquid body soap and lotion supplied by this hotel. The outdoor swimming pool was small, but clean and pleasant. Our two, queen beds were sufficient. I slept VERY well in mine, every night, since I was exhausted (smile). Staff were friendly and smiley faced. We stayed here from July 26th-July 31st, 2026, but we at times felt like we were in Covid '19, dealing with the ongoing, nationwide, miserly, hotel industry! We had to pay the ever-rising hotel cost, of course, as we also had to ask constantly for toilet tissue, linens, and thin, soap bars. Management let staff clean guests' rooms only every other day, instead of daily. So, we laid our used, wet and dry towels and washcloths on the hotel's hallway floor, like we did during Coronavirus, to keep our bathroom, fresh. Staff eventually took away that linen for cleaning, since they couldn't simply clean our room daily, and replenish whatever supplies we needed! No one vacuumed our room floor, during the once-per-every-other-day room cleanings, and staff told us they did not get enough toilet tissue, linens, and soap bars, to fully replenish what was in our room. Our plastic room keys sometimes did not automatically open the door to our room. So, we had to keep reinserting the cards, or worse yet, get the card(s) reactivated by the front desk staff! Our two, queen beds were sufficient. I slept VERY well in mine, EVERY night, since I was exhausted (smile). But uhh....my mom and adult child in the second bed, dealt with something that made all 4 of us sarcastically laugh - the sagging mattress that squeaked- whenever we sat on it to talk and laugh. Our laughter was sarcastic, as we realized, not even our longtime, Sealy/Simmons/Serta mattresses at home - squeak!

The hotel is extremely dated. I did not feel comfortable in the bathroom / shower. We only needed a one night stay on a road trip thankfully. Would not stay here again. One positive was the location and free breakfast if you need it. Hiltons in general in this price range are deplorable I’ve found. I should have learned my lesson.

The check in process was challenging because the system was down so it took close to an hour to get checked in. There were two employees working at the front desk, but only one was helping guests. At least three of the families (ours included), were assigned rooms that already had guests in them. After waiting an hour to get a room, we went upstairs, only to find out someone else was already there and then we had to go back downstairs and get in line again to wait for a new room. The entire process took close to 90 minutes. The room was clean though and breakfast had several options.

Beyond that, all of the employees were so nice! There is free hot breakfast with so much food to pick from. There was coffee, tea and hot cocoa available throughout the day. And the front desk provided free water and cookies with our stay. The pool is open from 10am to 10pm and they have the chair for those with disabilities to enter the water. I highly recommend this hotel to anyone passing through!

Going through contruction.

predictable experience as i've stayed here most times when in Roanoke Rapids. Staff is friendly and helpful. The beds are great and the breakfast superb. we had no issues. we booked 2 rooms and they were across the hall from each other. one of them would not allow entry because the battery in the door was dead. We got new keys for a room directly beside us which was even better.

Superb

Exceptional

When I checked in on Sunday the staff was overly helpful and pleasant. She was wonderful. My curtains in the room my blinds in the room is off track and I was not able to sleep well in the morning. I was woken up by 5 AM and I was extremely tired at a long drive back to Washington, and that was horrible.

Superb

I know that it is my problem but I have a handicap where I am allergic to animals. I always carry an epi pen because of it. I asked for a room that did not have pets in it but the room did. I was so screwed up. keep pets only on the first floor or charge them 50 bucks and clean the room with stanley cleaner it is not fair

Just the location We had an awful stay! The shower in our shower was broken! Had to call for help when the extremely hot water was not draining! Had to put my hand in to release the drain! No luck just burned my hand! Had to call twice to the main desk! Had to call back I told them if they didn’t get get to our room it may have flooded! Someone finally came up! Decision was made we had to change rooms! In total it took over 4 hours out of our day while visiting our Granddaughter just for the 2 days! The only thing we were offered was a cart to change rooms! The food was cold on The 1st day! We were never offered anything! This hotel needs a really big facelift! Therefore we will not be using another Hampton Inn anymore! We had just stayed in Florence,SC ! Have stayed in many Hampton Inn’s in the past! I really thought they would give us a free day and got not even an we are sorry! We are leaving next week to return to Florida! Certainly not a Hampton Inn!

The elevator was broken and it took at least 5 minutes for it to come down/up. The halls were hot but staff were great. The rooms need updating

Exceptional

Room was clean. Everybody was helpful. Staff was great. Thanks for a good time.